Senior Product Associate-Reliability & Engineering enablement

Job Description
Make your mark by improving how engineering teams build, test, and release software with confidence. Join a team that turns operational pain points into durable product capabilities that increase stability, resilience, and delivery speed. Bring your product and reliability expertise to a role with strong cross-team visibility, growth opportunities, and meaningful impact.
As a Senior Product Associate within the Consumer & Community Banking, you will own the delivery and day-to-day product operations for an application and environment management capability. You will partner with product, engineering, and support teams to define roadmap outcomes, translate needs into well-formed requirements, and drive end-to-end execution. You will embed reliability practices into delivery through measurable service targets, incident learning, and automation. You will guide prioritization using operational signals, user feedback, and risk-based trade-offs.
Job Responsibilities
Product Ownership: Partner with the Product Manager to define and deliver roadmap items for A-CUBE and lower-environment management capabilities. Operational Runbook: Lead day-to-day product operations for A-CUBE, including runbooks, playbooks, incident triage flows, and post-incident follow-up.
Integration & Delivery: Manage backlog of engineering work to improve stability and resiliency across production and non-production environments; coordinate integration testing and end-to-end validations.
Requirements & Execution: Write epics, requirements, and user stories; prioritize backlog with clear acceptance criteria and measurable outcomes.
SRE & Reliability: Champion site reliability engineering practices, SLO-driven monitoring, alerting refinement, and automation to reduce manual toil. CI/CD & Test Automation: Advocate and coordinate continuous integration/delivery and automated testing (unit, component, contract, end-to-end, production-level checks).
Observability & Telemetry: Define and track metrics (SLOs, MTTR, false positive/alert rates), own observability requirements, and collaborate on telemetry collection using tools like Grafana, Datadog, Dynatrace, Splunk.
Stakeholder Management: Liaise with support teams (Goalkeepers), product stakeholders, and engineering managers to align priorities, communicate release risks, and drive adoption.
Governance & Hygiene: Enforce governance standards and hygiene practices for applications and environments (access, configuration, test-data, reset processes).
Data-Informed Decisions: Use user research, incident data, and monitoring signals to surface high-value product enhancements and measure impact.
Required qualifications, capabilities and skills
Experience: 6+ years of product management or relevant SRE/engineering program management experience with demonstrated end-to-end delivery.
SRE Expertise: Hands-on understanding of site reliability engineering concepts (SLO/SLI, incident lifecycle, runbooks).
CI/CD & Testing: Proven experience with CI/CD pipelines and test automation integrated into delivery workflows.
Observability: Practical experience with monitoring/telemetry tools (Grafana, Datadog, Dynatrace, Splunk or equivalent).
Technical Fluency: Comfortable reading logs/metrics, writing acceptance criteria for engineering work, and collaborating on technical trade-offs.
Agile Practice: Deep knowledge of Agile processes and use of Jira/Confluence (or JIRA Align) for planning and tracking.
Communication: Strong written and verbal communication; experience running cross-functional demos, stakeholder briefings, and post-incident reviews.
Self-Starter: Autonomous, prioritizes well in fast-paced environments, and executes under ambiguity.
Preferred qualifications, capabilities and skills
Domain Experience: Prior experience in lower-environment management, test environments orchestration, or similar operations-heavy products.
Observability Depth: Expertise in white/black-box monitoring, SLO alerting design, and telemetry pipelines.
Automated Testing Breadth: Experience implementing contract, component, and production-testing strategies.
AI/ML Product Exposure: Experience shipping or operating products that embed AI agents or pipelines.
Enterprise Context: Demonstrated success working in large, matrixed organizations and coordinating across multiple teams.
About Us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
About The Team
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.
The Digital team is dedicated to creating innovative, industry-leading products and experiences that help customers access, share and control their financial data so they can make smart decisions with their money. Teams enable innovation while adhering to the firm's data sharing principles of security, customer control and convenience, and privacy.

Work arrangement
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