Lead Portfolio Manager

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Humana is committed to helping people achieve their best health by delivering innovative technology solutions that power exceptional member, provider, and associate experiences.
The Lead, Portfolio Management – Quality Engineering Business Operations plays a critical role in enabling the operational health, planning and financial discipline, and strategic execution of the Enterprise Software Quality Engineering Center of Excellence (COE). This role supports portfolio operations across financial management, vendor governance, resource and capacity planning, operational intake, executive reporting, communications, associate engagement, and transformation coordination.
The Lead serves as a key operational partner to Quality Engineering leadership and works across Enterprise Technology, Finance, Human Resources, Procurement, Enterprise Portfolio Management, and segment teams to improve transparency, execution discipline, and organizational effectiveness in this fast paced evolving environment. This role also helps drive the onboarding and integration of resources transitioning from business segments into the Quality Engineering COEs, ensuring alignment to the organizational operating model, planning processes, and enterprise priorities.
The ideal candidate will possess deep expertise in portfolio management, financial governance, business operations, and executive communications, with a proven ability to drive strategic initiatives, influence decision-making, successfully execute priorities across a complex, highly matrixed organization and deliver results across diverse stakeholder groups.
Key Responsibilities:
Agile Portfolio Management & Governance
Lead Agile portfolio operations for the Enterprise Software Quality Engineering COE, aligning strategic priorities, investments, demand, capacity, and delivery outcomes.
Coordinate portfolio operating rhythms including PI Planning, Portfolio Reviews, ART Syncs, leadership reviews, governance forums, and planning cycles.
Partner with Release Train Engineers, Product Managers, Product Owners, and Scrum Masters to improve delivery predictability, dependency management, risk mitigation, and execution effectiveness.
Facilitate portfolio governance processes to align initiatives, funding, capacity, and strategic commitments.
Track and manage cross-team dependencies, risks, impediments, and escalations affecting portfolio delivery.
Ensure Agile, SAFe, and Lean Portfolio Management practices align with enterprise standards and governance frameworks.
Support OKR tracking, value realization, and continuous improvement initiatives across the portfolio.
Transformation, Strategy & Innovation Enablement
Support execution of enterprise quality transformation initiatives and strategic operational priorities.
Experiencing with leverage AI tools and technologies to improve productivity, quality, and operational efficiency.
Coordinate plans, milestones, dependencies, risks, and reporting across strategic programs.
Track organizational goals, key initiatives, and action plans while driving accountability for outcomes.
Support activities associated with innovation, experimentation, and continuous improvement programs, including the Quality Engineering Innovation Lab.
Measure and communicate program value, organizational impact, and business outcomes.
Financial Management, Capacity Planning & Resource Operations
Support annual planning, forecasting, budgeting, and financial governance activities across the Quality Engineering organization.
Assist with workforce planning, resource forecasting, capacity management, and allocation tracking across associates, contractors, and supplier partners.
Monitor staffing trends, onboarding progress, skill gaps, succession risks, and resource constraints.
Support planning and coordination of resources transitioning from segment organizations into Quality Engineering COEs.
Provide visibility into resource supply, demand, utilization, and workforce optimization opportunities.
Vendor Governance & Strategic Partner Management
Support governance activities for strategic vendors, managed service providers, and supplier partners.
Coordinate vendor performance reviews, operational metrics, service-level tracking, and action plans.
Partner with Procurement, Finance, Legal, and QE leadership on contract planning, renewals, and supplier management activities.
Support onboarding, compliance, operational alignment, and performance management processes for external partners.
Communications, Change Management & Associate Engagement
Support communication strategies across the Quality Engineering organization, including leadership updates, town halls, All Hands meetings, and organizational announcements.
Coordinate change management and organizational readiness activities associated with transformation initiatives.
Partner with HR and leadership teams to support engagement, onboarding communications, culture initiatives, and associate experience programs.
Develop communication materials that improve transparency, alignment, and understanding of organizational priorities.
Leadership & Operational Excellence
Serve as a trusted operational partner to Quality Engineering leadership.
Drive accountability for operational, financial, and strategic commitments through proactive tracking and follow-up.
Build strong relationships across Enterprise Technology, Finance, HR, Procurement, Portfolio Management, and business stakeholders.
Lead through influence in a highly matrixed environment.
Foster a culture of accountability, collaboration, continuous improvement, and operational excellence.
Use your skills to make an impact
Required Qualifications
Bachelor's degree in Management, Finance, Business or Information Technology, or related field.
5+ years of experience in portfolio management, technology business operations, program management, strategic planning, workforce planning, or related disciplines.
3+ years of experience supporting technology organizations, business operations teams, portfolio functions, or transformation initiatives.
Experience supporting budgeting, forecasting, financial tracking, or resource planning processes.
Experience developing reports, dashboards, scorecards, and executive presentation materials.
Experience coordinating across multiple stakeholders in a matrixed environment.
Strong analytical, organizational, and problem-solving skills.
Strong written and verbal communication skills, including executive-level communication.
Ability to manage multiple priorities with a high degree of accuracy, professionalism, and responsiveness.
Preferred Qualifications
Experience supporting Quality Engineering, Software Engineering, Platform Engineering, DevOps, Enterprise Architecture, or Technology Operations organizations.
Experience in healthcare, insurance, financial services, or another highly regulated industry.
Experience with vendor management, managed service operations, or strategic partner governance.
Experience with workforce onboarding, organizational transition planning, or change management initiatives.
Familiarity with Agile, Lean Portfolio Management, SAFe, DevOps, CI/CD, and product operating models.
Experience using portfolio, reporting, and work management tools such as Azure DevOps, dashboards/reporting platforms, and collaboration tools.
PMP, SAFe, Lean, or related certification.
Experience supporting executive-level strategic initiatives and business operations for large enterprise teams.
Success Measures
Success in this role will be demonstrated through:
Effective coordination of portfolio operations and business rhythms for the Quality Engineering COE.
Improved transparency into demand, capacity, financial performance, and organizational priorities.
Accurate and actionable reporting,