Senior IT Project Manager (5504) - Department of Technology

The DT Project Management Office (PMO) oversees a portfolio of 100+ IT projects, leading critical initiatives that modernize IT infrastructure and applications. Our focus includes AI adoption, cloud transformation, business automation, asset management, CRM, data management and data lakes, collaboration tools, network and voice modernization, data center optimization, wireless access, public safety radio, cybersecurity, IT resiliency, and service management.
The DT PMO is seeking an experienced Senior IT Project Manager to lead complex, high-impact technology modernization initiatives that support enterprise business objectives and improve services for residents. This role is responsible for managing large-scale, cross-functional projects from initiation through implementation, ensuring successful delivery of technology solutions that enhance operational efficiency, strengthen security, improve customer experience, drive innovation, and reduce costs.
The Senior IT Project Manager serves as a strategic partner to business and technology leaders, vendors, and stakeholders, providing leadership, governance, and oversight for mission-critical projects. The ideal candidate is a highly collaborative leader with exceptional communication, stakeholder management, and project delivery skills, capable of navigating complex organizational environments and driving successful outcomes.
This position will lead initiatives including:
Migration of City Departments to Citywide Active Directory.
Modernization of legacy Applications such as Enterprise Service Desk modernization, ensuring alignment with governance standards, operational readiness, and long-term platform sustainability.
The IT Project Manager will perform duties including, but not limited to:
Project Leadership & Strategic Oversight
Lead complex, multi-year IT modernization projects from planning through implementation and operational transition.
Define project scope, objectives, deliverables, timelines, budgets, resource plans, and success metrics.
Develop and maintain project charters, work plans, risk registers, communication plans, and executive reporting.
Ensure projects are delivered on schedule, within budget, and aligned with organizational priorities.
Stakeholder Engagement & Collaboration
Serve as the primary liaison between IT leadership, business departments, vendors, and external partners.
Build consensus among diverse stakeholder groups and facilitate effective decision-making.
Communicate project status, risks, recommendations, and business impacts to executive leadership and governance bodies.
Prepare performance reports, dashboards, and progress summaries.
Translate complex technical concepts into clear business-focused communications.
Technical & Operational Execution
Oversee implementation activities including system integration, testing, deployment, user acceptance testing (UAT), and production readiness.
Coordinate technology modernization efforts involving telecommunications, cloud services, ServiceNow, infrastructure, and enterprise applications.
Ensure compliance with organizational security, architecture, and governance standards.
Risk, Change, and Vendor Management
Identify project risks, dependencies, and issues; develop and execute mitigation strategies.
Lead organizational change management efforts, including communication, training, and user adoption activities.
Manage vendor relationships, procurement activities, contract execution, and third-party consulting engagements.
Monitor vendor performance and ensure contractual deliverables are achieved.
Governance and Continuous Improvement
Support enterprise project governance, portfolio management processes, and project management best practices.
Develop and present project performance metrics, dashboards, and recommendations to leadership.
Promote continuous improvement and adoption of industry best practices in project delivery and service management.
Leadership and Team Development
Lead cross-functional teams in a matrixed environment and foster a culture of accountability, collaboration, and transparency.
Provide mentorship and guidance to project team members and junior project management staff.
Encourage innovation, professional growth, and continuous learning
Performs other related duties as required.
Minimum Qualifications:
Candidates must meet one of the following:
Possession of a bachelor's degree in Computer Science, Information Technology, or other related field; AND Four (4) years of experience implementing and managing large scale integrated information systems projects; OR
Eight (8) years of experience implementing and managing integrated information systems projects.
Desirable Qualifications:
The stated desirable qualifications may be considered at the end of the selection process when candidates are referred for hiring:
10+ years of experience in IT project, or program management, preferably in a large, complex organization.
Project Management Professional (PMP) certification.
Experience leading enterprise cybersecurity or application modernization projects.
Experience in public sector, or large enterprise environments.
Familiarity with ITIL, Agile, Hybrid, and Waterfall project delivery methodologies.
Strong executive presence and the ability to develop CIO-level reports, funding proposals, and strategic recommendations.
A successful Senior IT Project Manager will:
Deliver complex technology modernization initiatives that achieve measurable business outcomes.
Effectively manage competing priorities across multiple departments and stakeholder groups.
Build strong partnerships with business leaders, vendors, and technical teams.
Drive organizational change and user adoption while minimizing operational disruption.
Establish trust through transparency, accountability, and consistent delivery of results.
Note(s):
One-year full-time employment is considered equivalent to 2000 hours (2000 hours of qualifying work experience is based on a 40 hour work week). Any overtime hours that you work above forty (40) hours per week are not included in the calculation to determine full-time employment.
Applicants must meet minimum qualification requirements by the final filing date unless otherwise noted.
Verification of Education and Experience
Please make sure it is clear in your application exactly how you meet the minimum qualifications. Every application is reviewed to ensure that you meet the minimum qualifications as listed in the job ad. Review SF Careers Employment Applications for considerations taken when reviewing applications.
Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. If education verification is required, information on how to verify education requirements, including verifying foreign education credits or degree equivalency, can be found at https://careers.sf.gov/knowledge/experience-education/.
Note: Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.

Employment type
Full-time

Work arrangement
No