Epic Willow Ambulatory Analyst

Job Title: Epic Willow Ambulatory Analyst
Location: Canada - Remote
Employment Type: Full-Time
Experience: 5+ years preferred
Job Summary
We are seeking an experienced Epic Willow Ambulatory Analyst to support the implementation, configuration, optimization, testing, and ongoing maintenance of Epic Willow Ambulatory pharmacy applications and workflows.
The ideal candidate will have hands-on experience with Epic Willow Ambulatory, outpatient pharmacy workflows, medication management, prescription processing, medication orders, dispensing, and integration with Epic clinical applications.
Key Responsibilities
Analyze pharmacy, clinical, and business requirements and translate them into Epic Willow Ambulatory solutions.
Configure and maintain Epic Willow Ambulatory functionality.
Support outpatient pharmacy and ambulatory medication workflows.
Work closely with pharmacists, pharmacy technicians, physicians, nurses, clinicians, and IT teams.
Support medication ordering, prescription processing, dispensing, and medication-management workflows.
Configure and troubleshoot pharmacy-related workflows.
Participate in Epic implementations, upgrades, enhancements, and optimization projects.
Perform application configuration, testing, validation, and troubleshooting.
Develop and execute test plans and test cases.
Investigate and resolve production issues and application defects.
Support integrations between Willow Ambulatory and other Epic clinical applications.
Document requirements, workflows, configurations, testing results, and issue resolutions.
Participate in Epic upgrades, release management, and change-management activities.
Collaborate with clinical and technical teams to support end-to-end medication workflows.
Provide application support, training, and knowledge transfer to pharmacy and clinical users.
Epic Willow Ambulatory Functional Areas
Experience With The Following Is Preferred
Ambulatory / Outpatient Pharmacy
Medication Orders
Prescription Management
Medication Dispensing
Medication Refill Workflows
Medication Reconciliation
E-Prescribing
Specialty Pharmacy
Mail-Order Pharmacy
Pharmacy Inventory
Medication Formulary
Drug Dictionary
Pharmacy Benefits / PBM workflows
Prior Authorization
Medication Assistance Programs
Pharmacy Charge Capture
Medication Interfaces
Clinical Decision Support
Integration Experience
Experience integrating Willow Ambulatory with other Epic applications is preferred, including:
Epic Ambulatory
Epic Orders
Epic ClinDoc
Epic MyChart
Epic Beacon
Medication Administration
External pharmacy systems
E-prescribing platforms
Pharmacy benefit systems
Required Qualifications
Bachelor's degree in Pharmacy, Computer Science, Information Technology, Healthcare Informatics, or a related field preferred.
5+ years of healthcare IT/pharmacy systems experience preferred.
Hands-on experience with Epic Willow Ambulatory.
Strong understanding of ambulatory/outpatient pharmacy workflows.
Experience with Epic implementation, configuration, testing, upgrades, optimization, or production support.
Current Epic Willow Ambulatory certification is mandatory, if required by the client/project.
Strong analytical and troubleshooting skills.
Excellent written and verbal communication skills.
Ability to work independently in a remote environment.
Preferred Skills
Epic Willow Ambulatory
Outpatient Pharmacy
Ambulatory Pharmacy
Medication Management
Prescription Processing
E-Prescribing
Medication Reconciliation
Specialty Pharmacy
Pharmacy Benefits
Prior Authorization
Medication Formulary
Drug Dictionary
Epic Ambulatory
Epic Orders
Epic MyChart
Epic Beacon
Epic implementation and optimization
Epic upgrades
Production support
Testing and validation

Work arrangement
Yes