GSA/ Senior Guest Service Associate (GSA) – Housekeeping

Job Title: Senior Guest Service Associate (GSA) – Housekeeping
Department: Housekeeping
Reports To: Assistant Housekeeping Manager / Housekeeping Manager
Job Summary
The Senior GSA – Housekeeping is responsible for supervising daily housekeeping operations, ensuring cleanliness standards, coordinating with team members, and delivering excellent guest service. The role also involves training junior staff and maintaining departmental SOPs.
Key Responsibilities
Supervise and coordinate the daily activities of GSAs and housekeeping attendants
Ensure guest rooms, public areas, and back-of-house areas meet cleanliness and hygiene standards
Conduct room inspections and ensure timely room readiness
Handle guest requests, complaints, and special requirements promptly and professionally
Train, guide, and monitor junior housekeeping staff
Maintain housekeeping equipment, linen, and cleaning supplies
Coordinate with Front Office for room status updates
Ensure compliance with safety, hygiene, and hotel SOPs
Assist in inventory control and cost management
Prepare daily reports and handovers
Qualifications & Skills
Diploma or certification in Hotel Management / Housekeeping preferred
Minimum 2–4 Years Of Experience In Housekeeping Operations
Good knowledge of housekeeping procedures, chemicals, and equipment
Strong supervisory and communication skills
Guest-oriented attitude with attention to detail
Ability to work in shifts and handle pressure
Age Criteria
Preferably below 35 years
Key Competencies
Leadership & team coordination
Time management
Quality control
Guest handling skills

Work arrangement
No