Technical Writer/Documentation Specialist

We are looking for a detail-oriented SOP Writer to create clear, accurate, and user-friendly Standard Operating Procedures (SOPs) for insurance operations.
Key Responsibilities
Gather process details through SME interviews, video walkthroughs, and meeting recordings.
Develop and maintain SOPs for operational workflows, including insurance submissions and claims.
Translate complex information into clear, step-by-step instructions.
Incorporate stakeholder feedback and maintain document accuracy and version control.
Create basic process flow diagrams using Visio or Lucidchart.
Required Qualifications
Proven experience in SOP writing, technical writing, or process documentation.
Excellent written communication, proofreading, and attention to detail.
Strong listening, information synthesis, and documentation skills.
Ability to follow templates, style guides, and formatting standards.
Insurance or financial services experience preferred.
Familiarity with Microsoft Word, Visio, or Lucidchart is an advantage.
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NLB Services is an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to any legally protected characteristic, including disability and protected veteran status. For recruitment accommodations, contact your recruiter or notifications@nlbservices.com.
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Work arrangement
Yes