HR Support Specialist – PEO

We are looking for an HR Support Specialist – PEO to support our client with HR, payroll, benefits, onboarding, and time & attendance-related inquiries.
This role is ideal for someone with experience in a PEO, HR services, benefits administration, or HR operations environment who is comfortable managing multiple systems and resolving client requests in a fast-paced setting.
🤲🏻 What we offer:
Competitive salary.
Signed Colombian contract with Cornerstone (Vacations, Health Care, and Pension provided)
Monday to Friday. 8-hour shift. Colombian holidays will be free!
Remote position.
Flexible and team-oriented work environment.
Necessary equipment provided.
Opportunity to work with a US-based company.
⚡What you'll do:
Handle inbound calls, emails, and messages from clients, providing timely and professional support and aiming for first-contact resolution.
Provide guidance on payroll, benefits, employee onboarding, HR policies, and time & attendance processes.
Document client interactions, update records, and escalate complex issues to the appropriate teams when needed.
Work closely with HR, Payroll, Benefits, and Operations teams to ensure timely resolution of client requests.
Assist clients with navigating HR, payroll, benefits, and self-service platforms.
Maintain accurate documentation and follow established procedures, confidentiality requirements, and compliance standards.
Monitor and communicate work status, workload, and potential barriers to completing assigned tasks.
Participate in team check-ins, training, and continuous improvement initiatives.
Meet established service and productivity goals, including response times, resolution rates, and customer satisfaction.
💡You are:
Well-spoken bilingual with a B2+/C1 English level.
1+ years of experience in HR support, HR operations, benefits, PEO services, or a related client support environment.
Excellent communication skills, both verbal and written, with a professional and courteous demeanor.
Strong problem-solving abilities and the ability to remain calm and composed under pressure.
Proficiency in using computer applications and navigating multiple systems simultaneously.
Ability to work independently as well as collaboratively within a team environment.
Flexibility to adapt to changing priorities and fluctuating workloads.
Commitment to providing exceptional service and building positive relationships with clients.
If you have experience in PEO, HR services, benefits, or HR operations and enjoy helping clients navigate HR-related processes, this could be a great opportunity to take your experience to the next level.
Apply today and become part of our team!

Work arrangement
Yes