Matching Specialist

Matching Specialist Role
About NPHub:
Currently NP students are required to find their own clinical placements (i.e. internships) and struggle to do so. As a result, thousands of students delay graduation every year because they cannot find these placements.
This is where we step in: we help students find and secure clinical sites around the country via our online platform.
Our primary focus is to automate and streamline the clinical rotation process required for NP students to graduate. Turn precepting into profits! Get Preceptor Portal - We recruit preceptors and then connect them with NP students who are looking for specialties like: Primary Care, Mental Health, Women’s Health, Pediatrics, Geriatrics, and many more! Our vision is that in the next 10 years, all NP Programs provide clinical rotations/preceptors for their students without delays, challenges, and without unnecessary stress and burden.
Why is this so important? There is a primary care shortage in the United States and our NP students traditionally become primary care providers once they graduate.
By helping our customers attain this goal of graduation, you help make healthcare in the US more accessible.
Ideal Candidate Qualities:
High availability and flexibility to cover different shifts, peak hours and short-notice requests
Very strong ability to switch quickly between tasks, channels and priorities without losing track
Strong organizational and time management skills
Excellent follow-through: every assigned task gets completed and logged
Effective communicator across chat, SMS, email and phone
Comfortable making outbound calls to students
Good memory and attention to detail when picking up a conversation started by someone else
Takes direction well and asks for clarity when a task is unclear
Easily adaptable to an environment with constant changes
Ability to work under pressure and keep students’ expectations on track
Bubbly/bright personality and good attitude
Team player who measures success by how well the Matching Specialists and students are supported
Friendly and strong customer service skills
Willing to meet/exceed metrics and goals set for them
Strong English verbal and written communication skills
Previous customer support, sales support or administrative experience welcome, but not required
Matching Specialist Job Description:
The goal of this position is to make sure no student, chat or follow-up is ever left unattended, so our students (the customer) keep receiving fast personal communication at every moment. This role is Sales-support oriented.
Each Matching Specialist ( MS) is the flexible support layer of the Matching team - from covering chats at key moments, following up with students and calling them when requested, to taking on any task assigned by the Matching Specialists, so they can stay focused on onboarding students and booking rotations.
The MSs keep our front lines running at full speed. Without them, leads would wait longer and follow-ups would slip, and our students would take longer to find the perfect preceptor and graduate on time!
Role & Responsibilities of a Matching Specialist:
To act as the main support resource for NPHub’s Matching Specialists through:
Covering live chats and inboxes during peak hours, breaks, meetings, PTO and assigned time blocks
Following up with students on lists assigned by the Matching Specialists
Calling students when requested (reminders, check-ins, re-engagement, missing documents)
Providing Student profile creation and sign-up assistance
Taking on any support task assigned by the Matching Specialists or team lead
Be available and responsive to support requests during working hours, prioritizing the most time-sensitive tasks
Provide fast communication to all covered interactions via Avochato, email, Salesforce, and other inbound lead sources
Answer common student and preceptor questions using approved scripts and FAQs
Hand off hot leads and complex cases to the right Matching Specialist with full context
Re-engage old leads via email/text and phone calls when assigned
Collect and verify student requirements and documents before handing back to the Matching Specialist
Join or cover scheduled calls when a Matching Specialist is unavailable
Support preceptor outreach and availability checks when assigned
Log every interaction, call outcome and next step in the company’s CRM
Keep student records, stages and notes accurate, and flag stuck leads or missing data to the owning Matching Specialist
Identify recurring student questions or bottlenecks and communicate them to leadership
Document recurring tasks, scripts and FAQs and help keep the training manual updated
Performance Metrics:
Percentage of assigned tasks completed on time
Average turnaround time from task assignment to completion
Average time to first response on covered chats and inboxes, tracked and reported monthly
Number of follow-ups and calls completed vs. assigned per week
Number of re-engaged leads that moved to the next stage per month
CRM accuracy of records handled, measured monthly
Matching Specialist feedback on support quality and handoffs, measured quarterly
Salary and Benefits Information:
Salary of monthly USD 1,200 during and after 90-days
○ Payment period: semi-monthly (the 15th and last day of the month).
Opportunity to earn monthly bonuses based on metrics and goals attainment of USD 1,800 - 2,000 + after 90 days of employment.
Immersive training
Mental Health days
15 days of PTO and 9 paid US company holiday
A positive and uplifting team and work environment

Work arrangement
Yes