Guest Services Agent

COMPANY OVERVIEW
At Valor, we are passionate Hotelitarians—driven, detail-obsessed professionals who go beyond service to deliver true hospitality. With a global perspective and a commitment to thoughtful hospitality and sustainable dining, we bring enthusiasm, creativity, and local flair to every property we support. We seek individuals who value relationships, embrace high standards, and create meaningful experiences for guests, teams, and owners alike. If you’re someone who notices the little things and strives to make a lasting impact, you’ll thrive here.
Please visit http://www.valorhospitality.com to learn more about our existing hotels, other exciting job opportunities and our company.
POSITION PROFILE
Perform all desk related functions including but not limited to checking guests in and out, making room reservations, giving recommendations, and providing directions. Smile and greet guests in a welcoming manner, as the first point of contact.
ESSENTIAL RESPONSIBILTIES
Handle guest registration, room assignments, provide quotes for room rates and up-sell the guest, accommodate special requests whenever possible, and collect payment for charges on the guest folio.
Verify registration cards against computer to ensure accuracy of name, type of payment, rate, and market segment.
Pre-register, block reservations and take same day reservations and when necessary future reservations following hotel rate structures, discounts, and sell strategies.
Manage guest check-ins/check-outs in accordance with hotel credit/cash handling policies; verify that the correct charges and credits are posted to the corresponding guest folio.
Ensure all cash and cash equivalents are accounted for and balanced at the beginning and end of each work shift.
Resolve guest complaints; assist guests with all inquiries in connection with hotel services, in-house events, directions, local attractions, check cashing, safety boxes, etc.
Manage phone activity including providing general knowledge to callers.
Cancel room reservations according to procedures.
Walk customers in a professional and courteous manner according to procedures.
Function as a liaison between Front Desk and the Housekeeping Department in coordinating rooms.
REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES
High school diploma or equivalent experience.
Three to twelve months of employment in a related position guest relation position with this company or other organizations.
Requires having excellent computer and cash handling skills, ability to stand for extended periods of time; present a sociable, outgoing, lively and guest service-oriented demeanor.
Working knowledge is generally learned on-the-job.
Communicate information and hotel services to management, staff and guests.
PHYSICAL DEMANDS
Ability to stand on your feet for extended periods of time
Bending and lifting to support organization of the hotel and offices
BENEFITS PACKAGE
Competitive Salary
Daily Pay!
Team Member Hotel Discount Program
Uniforms Provided for most positions
Benefits - Health, Dental, Vision, Life Insurance, and other supplemental options
Paid PTO
401k with employer match
Food and Beverage Discounts
Tuition Reimbursement