Director, Customer Operations-Walmart

BUILT ON FLAVOR. FUELED BY PEOPLE.
What’s it like to work at Kinder’s? Well, there’s a lot of snacking and geeking out over what we all cooked over the weekend. Beyond that, there’s also plenty of hard work. Because we don’t just like flavor, we’re obsessed with it.
With over 100 products sold nationwide, we’re now a top-five brand in multiple flavor categories at Costco, Walmart, Whole Foods, and more. We’re not your typical CPG company. Privately held and founder-led, we like to think of ourselves as a pirate ship in a sea of cruise ships. Our crew is adventurous and fearless. We chart our own course and chase big ideas to make food unforgettable.
As we expand globally and approach $1 billion in revenue, we need more smart-and-scrappy, flavor-obsessed people to come aboard. If you’re looking for a place where you can see the real impact of your work... this is it! Every day, you’ll be part of a journey to add flavor to millions of meals and lives.
About The Role
Kinder's is seeking an experienced Director, Customer Operations who is passionate about building world-class customer operations while leading high-performing teams that deliver exceptional service to our retail partners. This leader will oversee Customer Operations across our largest strategic accounts while driving operational excellence across logistics, warehousing, customer service, and order fulfillment.
We are a fast-growing company working hard to bring amazing flavor solutions that are as exciting and delicious as they are simple to use to our consumers whether they are experienced cooks or first-timers in the kitchen. We are obsessed with quality and are 100% committed to being the most innovative company in any market we serve. Our mission is to bring awesome flavor to consumers whenever and wherever they are looking for it and whatever they are looking for it in (seasonings, sauces, gravy, marinades, or anything else we can come up with). We have experienced tremendous growth over the last 5 years, but we think we are just getting started. We love our consumers and are fired up to be part of their flavor journey. And we need more great folks to help us continue to raise the bar for what they think is even possible in their own kitchens.
Today, we have over 100 products sold nationwide at retailers including Costco, Walmart, Sam's Club, Whole Foods, Sprouts, Kroger, Safeway and many more. While we have been around for over 75 years, we have experienced explosive growth in the last 5 years and are now a top 5 brand in the U.S. in multiple flavor categories including seasoning blends, BBQ sauce, and wing sauce. To keep our momentum rolling, we need more passionate flavor advocates and builders to come join our team and help us reach every kitchen across the U.S. and beyond.
How You'll Have an Impact at Kinder's
As the Director, Customer Operations, you will lead the Customer Operations organization responsible for Walmart, Sam’s Club, and future strategic retail customers while overseeing the operational partnership with Logistics and Warehousing. Reporting directly to the SR. Director, Customer Operations & Logistics/Warehousing, this role is responsible for creating scalable processes, driving service excellence, improving supply chain performance, and leading a team focused on delivering best-in-class customer execution.
You will serve as the operational leader connecting Sales, Supply Chain, Planning, Logistics, Finance, Customer Service, Warehousing, and external partners to ensure flawless execution from order placement through customer delivery. This leader will own strategic customer operations initiatives, identify opportunities to improve efficiency and profitability, and build organizational capabilities that support Kinder’s continued growth.
Key Responsibilities
Customer Operations Leadership
Lead and develop the Customer Operations organization supporting Walmart, Sam's Club, and future strategic retail customers.
Directly manage Customer Operations Managers for Wal-Mart Corp and support clear goals, performance expectations, and development plans.
Build scalable customer service and order management processes that support continued business growth.
Partner as executive escalation point for complex customer service and operational issues.
Foster a culture of accountability, collaboration, innovation, and continuous improvement.
Logistics & Warehousing Partnership
Partner closely with the VP Customer Operations & Logistics/Warehousing to optimize transportation, warehousing, inventory flow, and customer fulfillment.
Drive strategic improvements with 3PL providers and warehouse partners to impro