Contact Center Supervisor

DATAMARK, Inc. is looking for a dedicated Contact Center Supervisor to lead our team in delivering exceptional customer service. This role involves supervising contact center agents, monitoring performance, and ensuring that service level agreements are met. The Contact Center Supervisor will work closely with agents to provide coaching, handle escalated issues, and foster a positive work environment.
As part of a dynamic organization, the supervisor will contribute to continuous process improvements and collaborate with various departments to achieve operational excellence and customer satisfaction.
Requirements
High school diploma or equivalent; bachelor's degree preferred
Minimum of 2 years experience in a contact center environment
At least 1 year of supervisory or team lead experience
Open availability
Must pass a thorough background check
Strong communication and interpersonal skills
Excellent leadership and coaching abilities
Familiarity with contact center metrics and performance indicators
Ability to handle escalated customer issues calmly and professionally
Proficient in Microsoft Office and contact center software
Benefits
Health Care Plan (Medical, Dental & Vision)
Retirement Plan (401k)
Life Insurance (Basic, Voluntary)
Paid Time Off
Short Term & Long Term Disability
Training & Development
Wellness Resources
$45,000.00 annual

Work arrangement
No