Banquet Manager

Company Description CCPL Hospitality is a growing hospitality organization committed to delivering memorable guest experiences across its banquet and event operations. Based in Chandigarh, the company focuses on high-quality service, efficient event execution, and consistent customer satisfaction. CCPL Hospitality values teamwork, professionalism, and attention to detail, creating an environment where hospitality professionals can build long-term careers. The organization encourages innovation in service delivery and supports employees with tools and training to excel in their roles.
Role Description The Banquet Manager is a full-time, hybrid role based in Patiala, with a mix of on-site event management and some work-from-home responsibilities for planning and coordination. This role oversees the end-to-end execution of banquets and events, including pre-event planning, room setup, coordination with the food & beverage team, and ensuring service standards are met throughout each function. The Banquet Manager will lead and schedule banquet staff, supervise hiring and training activities, and ensure that all team members adhere to company policies and safety standards. Day-to-day tasks include managing customer inquiries, handling event logistics, monitoring service quality, addressing guest feedback, and collaborating with other departments to ensure smooth operations. The role requires close attention to budgets, inventory, and reporting, as well as continuous improvement in processes to enhance customer satisfaction.
Qualifications
Strong customer-focused skills, including Customer Satisfaction and Customer Service, with a commitment to delivering high-quality guest experiences.
Excellent Communication abilities for coordinating with clients, team members, and vendor partners, both verbally and in writing.
Knowledge of Food & Beverage operations, including menu understanding, service standards, and coordination with kitchen and bar teams.
Experience with Hiring, training, and supervising banquet staff, with the ability to motivate and manage diverse teams.
Prior experience in banquet management, event operations, or hospitality management, preferably in hotels or event venues.
Solid organizational and time-management skills, with the ability to handle multiple events and priorities simultaneously.
Basic proficiency in office and event management software for scheduling, reporting, and communication.
Diploma or degree in Hospitality Management or a related field is preferred, or equivalent practical experience.

Work arrangement
Hybrid