Manager, Field Reimbursement (Dermatology) (Southeast & MidAtlantic)

Job Location: Raleigh, North Carolina, USA
Job Requisition ID: 15777
Join our global diversified pharmaceutical company enriching lives through our relentless drive to deliver better health outcomes to our patients. We are all in it together to make a difference. Be a part of a culture that doesn't just wait for change but actively creates it—where your skills and values drive our collective progress and impact.
Field Reimbursement Managers (FRMs) act as the subject matter experts in compliantly educating healthcare provider (HCP) staff on Dermatology Customer Support Programs while addressing patient-specific reimbursement and access needs for Dermatology. The FRM builds and maintains professional relationships with key account contacts in an assigned geography. FRMs work seamlessly and compliantly in coordination with all customer support services (including the patient support hub/case management team), specialty pharmacies, and other field teams while supporting patient access. FRMs are seen as strong individual contributors displaying leadership skills and contributing to business impact with peers and customers.
Responsibilities:
Demonstrating working knowledge in commercial and government reimbursement/access, as well as deep payer market expertise in their geographic region
Demonstrating strong problem-solving skills related to complex patient access challenges across payers and specialty pharmacies
Focusing interactions with healthcare providers on education around pricing and reimbursement to facilitate access to medically necessary, prescribed treatment
Educating HCP staff on prior authorization requirements, coverage status, and payer appeals requirements, processes, and timelines – including benefit investigation and claims/appeals support – while emphasizing that healthcare providers are responsible for determining appropriate coding and submitting accurate claims
Training HCP staff on customer support programs for the supported portfolio
Improving the customer experience by condensing complex issues into simple solutions
Educating office staff regarding patient financial assistance and alternate funding options for the uninsured and underinsured
Leveraging expertise and skills to improve competencies of peers
Maintaining working knowledge of commercial payer coverage policies
Compliantly communicating with internal stakeholders, specialty pharmacies, and customer support program personnel to navigate the patient access and reimbursement experience
Complying with all applicable restrictions on reimbursement-related communications
Adhering to all applicable patient privacy requirements (HIPAA)
Referring product-related questions outside the reimbursement scope to the Sales team, and referring off-label or clinical/medical questions to Medical Affairs
Qualifications:
Required:
Bachelor’s Degree
Must have a valid driver’s license with a good driving history to travel to customer locations
Minimum 2 years pharmaceutical or B2B sales experience, with a demonstrated track record of success
Preferred:
3+ years of experience working in pharmaceutical manufacturing or patient support (e.g., specialty pharmacy, hub provider, physician practice, etc.)
3+ years management/training experience in pharma
Demonstrated ability to conduct field-based customer support and education related to payer coverage and payment processes
Experience working with physician practices, navigating patient assistance programs and similar pharmaceutical support programs
Understanding of HIPAA rules and regulations related to patient privacy
Executive-level presentation skills
Resides in or within close proximity to assigned geography preferred
Excellent computer skills, including knowledge of Microsoft Office (Outlook, Teams, Excel, Word, PowerPoint) and CRM/case-management platforms
Strong written and verbal communication skills
Experience working with customers via virtual meeting platforms
Ability to manage expenses within allocated budgets
Travel & Physical Requirements
Ability to travel as required by the specific territory, which may include overnight travel (approximately 50-75%)
The range of starting base pay for this role is 134K – 160K. Actual starting pay will be based on a wide range of factors including, but not limited to, relevant skills, experience, qualifications, education and location. In addition to base pay, this position is eligible for participation in either (i) our annual bonus program or (ii) a sales incentive plan.
Benefits package includes a comprehensive Medical (includes Prescription Drug), Dental, Vision, Flexible Spending Accounts, 401(k) with matching company contribution, discretionary time off, paid sick time, stock purchase plan, tuition reimbursement, parental leave, short-term and long-term disability, life insurance, accidental death & dismemberment insurance, paid holidays, employee referral bonuses and employee discounts.
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We are an Equal Opportunity Employer. EOE Disability/Veteran. We are committed to building diverse teams, representative of the patients and communities we serve, and we strive to create an inclusive workplace that cultivates collaboration.

Work arrangement
Yes