CX Analytics & Reputation Specialist

LHH Recruitment Solutions is seeking a CX Analytics & Reputation Specialist for a growing organization based in La Mesa, San Diego. This is a fully remote, temp-to-hire opportunity available on either a part-time schedule of 25–30 hours per week or a full-time schedule of 40 hours per week. Candidates must reside in San Diego County. The ideal candidate is analytical, detail-oriented, and passionate about customer experience, online reputation management, and using data to improve customer satisfaction.
Responsibilities:
Monitor and analyze customer feedback, online reviews, surveys, and customer experience metrics across various platforms
Track customer sentiment, identify trends, and provide insights to improve service quality and customer satisfaction
Manage online reputation platforms and assist with responding to customer reviews and feedback in a professional manner
Prepare reports, dashboards, and presentations highlighting customer experience trends, performance metrics, and areas for improvement
Collaborate with internal teams to identify recurring customer concerns and recommend process improvements
Maintain accurate records of customer feedback, analytics, and reputation management activities
Support initiatives focused on improving customer engagement, retention, and overall brand reputation
Qualifications:
Previous experience in customer experience, analytics, reputation management, or a related field
Strong analytical, organizational, and problem-solving skills
Proficiency with Excel, reporting tools, and customer feedback platforms
Excellent written communication and attention to detail
Ability to work independently in a fully remote environment
Assignment Details:
Contract to hire role
Onsite
Part-time 25-30 hours or Full-time 40 hours
Located in La Mesa, San Diego
Compensation: $28.00-$32.00 per hour DOE
If you meet the qualifications and are interested in this opportunity, please apply now — we are conducting interviews immediately!

Work arrangement
Yes