Comfort Station Supervisor

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Join the Discovery family, where quality and service are at the heart of everything we do!
This role will be located at one of Discovery Land Company’s locations: The Madison Club, located in La Quinta, California
The Madison Club is seeking a Comfort Station Supervisor to join the Comfort Stations Department.
In this role, The Comfort Station Supervisor is responsible for coordinating day to day service operations to ensure a clean, well-stocked, and customer focused environment. This role includes preparing and managing market lists, addressing customer inquiries, and maintaining a friendly, service-oriented atmosphere, consistent with expectations for supervisory roles that emphasize customer service excellence. The supervisor also manages inventory by monitoring stock levels, ordering supplies, and ensuring merchandise accuracy, aligning with common supervisory duties such as inventory control and replenishment
Key Responsibilities
Manage market lists and place orders for required products as needed
Conduct a weekly inventory count of all Comfort Station items
Assist with execution and development of training Comfort Station Attendants to ensure they understand the role and expectations
Provide exceptional level of service for all members and guests during comfort station experience
Make sure all comfort stations are in compliance with all sanitation and safety regulations at all times
Report any maintenance problems or safety issues promptly
Placing orders with kitchen and outside vendors to ensure products are never unavailable
Make sure daily set-up and break down is consistent and in line with SOP
Any other duties as assigned
Qualifications
Demonstrated ability to coach and mentor team members
Strong collaboration skills
High School diploma or GED
Excellent verbal and written communication abilities,
Previous experience in a food & beverage supervisory role
Additional Requirements
Positive attitude, professional demeanor, and exceptional communication and interpersonal skills to deliver service to members, guests, and team members.
Must be able to work flexible work hours/schedule including evenings, weekends, and holidays. Long hours may be required due to business demands.
Ability to work in a team environment.
Ability to stay calm and focused during the busiest of times.
Ability to read, write, speak, and understand English; additional languages preferred.
Ability to meet the physical demands of the position including, but not limited to, working indoors and outdoors in all weather conditions, standing, walking, and moving for periods of greater than eight (8) hours, and lifting and carrying items sometimes greater than fifty (50) pounds.
Benefits
Competitive Pay
Medical, Dental, and Vision Benefits
401k Contribution
Paid Time Off and Paid Holidays
Employee Meals, Referral Incentives, and Recognition Programs
Professional development and upward mobility opportunities
Work-Family Culture
The Company’s good faith estimate of the annual rate it expects to pay for this role is $77,176 and is based on applicable and specialized experience and location.
About Us
Nestled in California’s desert paradise, The Madison Club is La Quinta’s most exclusive, private residential community, offering the finest golf and club facilities in an intimate and sophisticated setting. It is a place of effortless grace and charm with an ambiance of quiet sophistication, intimacy, and understated luxury. Offering a limited number of homes and memberships, The Madison Club is the modern interpretation of California’s classic old-line country clubs, offering five-star dining and member events, wellness and fitness amenities, and Discovery’s signature Outdoor Pursuits program. At The Madison Club, our employees use their personal talent, passion, and resources to meaningfully integrate with diverse cultures and communities. All while providing the highest level of member and guest services and contributing to the creation of unforgettable experiences. For more information about our club, please visit: https://madisonclubca.com/
Discovery Land Company is a U.S.-based real estate developer and operator of private residential club communities and resorts with a world-renowned portfolio of domestic and international properties. The mission of Discovery Land Company is to create one-of-a-kind environments that provide individuals and families the freedom, security, and resources to learn, grow, and play in some of the most beautiful places in the world. For more information about our company, please visit: http://www.discoverylandco.com.
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