Live opening · Posted 2 days ago
Customer Service/Customer Support Internship in Delhi
MARS Cosmetics · Delhi, India (On-site)
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At a glance
The key details from the original listing.
CompanyMARS Cosmetics
LocationDelhi, India (On-site)
Work modeNo
SkillsCustomer Support
Source
Linkedin
ListedPosted 2 days ago
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About the role
Description supplied by the original job listing.
Job Description
Customer Query Management: Handle customer queries via email, WhatsApp, and calls.
Order & Delivery Assistance: Assist customers with order status, tracking details, delivery delays, cancellations, refunds, and other order-related concerns.
Issue Resolution & Escalation: Identify customer issues, provide appropriate resolutions, and escalate complex cases to the relevant teams.
Coordination & Follow-ups: Coordinate with internal teams, courier partners, and warehouse teams to ensure timely resolution
Documentation & Reporting: Maintain customer support trackers, update query statuses, and ensure accurate records of complaints, resolutions, and follow-ups.
About Company: MARS Cosmetics is a young and bold color cosmetics brand based in Delhi. We're looking to make beauty products better and more affordable.
Work arrangement
No
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