Patient Service Representative (PSR) - Women's Center

Department:
09122 AMG Womens Center Green Bay - Front End Staff
Status:
Full time
Benefits Eligible:
Yes
Hours Per Week:
40
Schedule Details/Additional Information:
Monday - Friday, hours vary between 6:30am - 5:15pm
Role includes providing coverage and support across various departments within the Women’s Center as needed.
Pay Range:
$19.80 - $29.70
Where You Will Work:
Aurora Medical Group (AMG) is part of Advocate Health, one of the nation’s largest nonprofit health systems. With more than 350 locations across Illinois and Wisconsin, AMG offers a wide range of specialties and services, including primary care, medical and surgical care, pediatrics, women’s health, behavioral health, and more. Our team is dedicated to delivering exceptional care and improving health outcomes in the communities we serve. Joining AMG means being part of a collaborative, patient-focused environment where innovation and quality care thrive.
We’re Looking For:
High school diploma or equivalent.
One to two years related customer service experience
Experience handling difficult caller/customers/patients.
What You’ll Do:
Schedule: Monday - Friday, hours vary between 6:30am - 5:15pm
As a Patient Service Representative (PSR), you’ll play a vital role in the care team – supporting providers, connecting with patients, and helping ensure a seamless, compassionate experience every day.
As a key member of the ambulatory care team, you will:
Patient Services: Provides efficient, high-quality service to patients who arrive for appointments or who telephone or visit in person to request appointments or information on tests and procedures, bills and charges, referrals, and other matters.
Billing Services: Ensures entry at time of service of billing information on the patient and payer and accurate follow-up on missing information.
Medical Record Services: Upholds standards of the practice and of the medical group for accurate and timely medical records.
About This Location:
As a woman, your health needs change at every stage of life. Aurora BayCare Medical Center has the expert team and the personalized services you need for lifelong care. From the teenage years through pregnancy and beyond, we’re here to help you feel your best.
Expert team: Our team includes doctors with fellowship training in key specialty areas, including neonatology, maternal-fetal medicine, gynecologic oncology and reproductive endocrinology. This expertise means that we’re prepared to care for the full range of women’s health issues, including newborn care, high-risk pregnancy, reproductive cancer and fertility concerns.
Comprehensive care: From gynecology to women’s heart health, Aurora BayCare’s extensive services allow you to get reliable care from a single source. Doctors, nurses and other providers work together to build a treatment plan for your unique needs.
Convenient access: Our full-service hospital in Green Bay, in addition to Health Centers throughout the area, make it easy for you to get women’s health screenings and preventive care, OB-GYN services and much more. We also offer virtual visits for your safety, privacy and convenience.
Innovative treatments: We’re committed to bringing you the latest treatments based on research and proven outcomes. Our advanced services include in vitro fertilization (IFV) and minimally invasive gynecological surgery.
Your feedback matters. Every teammate’s voice is vital in shaping our culture and improving care. We value your insights and experiences because they help us grow stronger together.
Physical Requirements and Working Conditions:
Ability to function in a high volume, multiple-task environment, and in a crowded or closely shared workspace.
Exposure to ill patients.
Ability to work under stressful conditions with demanding customers.
Must lift up to 35 pounds without help. For patient lifts of over 35 pounds, or when patient is unable to assist with the lift, patient handling equipment is expected to be used, with at least one other associate, when available. Unique patient lifting/movement situations will be assessed on a case-by-case basis.
Ready to Take the Next Step:
Apply Now!
DISCLAIMER
All responsibilities and requirements are subject to possible modification to reasonably accommodate individuals with disabilities.
This job description in no way states or implies that these are the only responsibilities to be performed by an employee occupying this job or position. Employees must follow any other job-related instructions and perform any other job-related duties requested by their leaders.
Our Commitment to You:
Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career