Customer Success Manager – Digital Marketing Agency

About Rizen
Rizen is a U.S. growth marketing agency helping home services companies generate leads and grow revenue through paid ads, content, and marketing systems.
The role
You are the client's champion inside Rizen. You own the relationship with U.S. business owners, keep delivery aligned with their goals, and grow every account in results, trust, and revenue.
Details
• Full-time independent contractor, remote
• USD $2,200 – $3,000 per month depending on experience, paid monthly in USD via Ontop
• Monday to Friday, 9:00 AM – 5:00 PM U.S. Eastern Time
• Open to candidates living in Colombia, Mexico, Argentina, Dominican Republic or Brazil
What you'll do
• Serve as the primary point of contact for your accounts across Slack, WhatsApp, SMS, phone, and Zoom
• Lead client status meetings and own all client-facing communication on progress, milestones, and roadblocks
• Partner with the Project Manager to keep delivery on time, on scope, and aligned with client expectations
• Report on leads, cost per lead, sales, ROI, and campaign performance, and turn the numbers into clear recommendations
• Spot upsell and renewal opportunities and bring them to Sales with context
• Use AI tools daily within Rizen's systems and processes (training provided)
What you bring
• Native-level English (C2). You will speak with U.S. business owners every day.
• Experience in account management, customer success, or client services, ideally at a marketing agency
• Comfort with marketing metrics: leads, cost per lead, ROI
• An existing habit of using AI tools in your work
• Reliable internet and a quiet place to work
Benefits (after a 90-day probation period)
• 10 vacation days per year, increasing to 15 after 3 years and 20 after 10 years
• 7 PTO days per year for sick or personal time
• 9 paid U.S. holidays: New Year's Day, Memorial Day, Independence Day, Labor Day, Veterans Day, Thanksgiving plus the day after, Christmas plus the day after
• 2 floating holidays for personal or cultural days, such as your country's national holidays
• Emergency leave as needed, with no cap
• 5 days of parental leave, plus flexible hours in the first weeks after
• A flexible culture: plan ahead, coordinaoy your time off
How to apply
Email applicants@gorizen.com with the subject line:
CSM - [Your Country] - [Your Full Name]
Include your resume and a link to a video or unlisted YouTube, no attachments)answering these 3 questions:
1. A client says their leads dropped this . Walk us through what you would say tothem.
2. Explain cost per lead to a roofing comp
3. Show or describe one way you use AI tools in your work today.
Applications without a video will not be reviewed.

Work arrangement
Yes