Digital Products Manager Customer Solutions

We are looking for an experienced Manager – Digital Products & Customer Solutions with strong expertise in freight forwarding, CargoWise, product management, and EDI/API integrations.
The role will lead the development, implementation, and continuous improvement of digital products and customer solutions across Air and Ocean Freight Forwarding and Customs Brokerage. The successful candidate will act as a strategic link between business operations, customers, product teams, sales, and technology teams to deliver scalable digital solutions that enhance customer experience, drive automation, improve operational efficiency, and support business growth and retention.
This position requires a strong combination of freight forwarding domain knowledge, hands-on experience in CargoWise implementation, digital product lifecycle management, systems integration, and customer solution delivery.
Required Skills & Experience
Extensive knowledge of Freight Forwarding operations, particularly Air and Ocean Freight, and Customs Brokerage.
Proven experience in EDI/API integrations, systems connectivity, and customer data integration.
Experience in digital product management, product roadmap development, business requirements gathering, and functional solution design.
Strong hands-on experience in CargoWise implementation, configuration, rollout, enhancement, or solution delivery.
Strong background in customer solutions, solution architecture or functional design, implementation management, and customer onboarding.
Experience translating business and customer requirements into scalable technology solutions.
Demonstrated ability to manage cross-functional projects and deliver complex implementations.
Experience leading teams and working with global and regional stakeholders.
Strong communication, stakeholder management, analytical, and problem-solving skills.
Preferred Qualifications
Experience working with global freight forwarding, logistics, supply chain, or customs brokerage organizations.
Familiarity with customer portals, digital self-service platforms, shipment visibility, customer reporting, and business intelligence solutions.
Knowledge of data mapping, integration specifications, testing, and interface troubleshooting.
Experience with Agile or SAFe methodologies and structured product delivery frameworks.
A degree in Supply Chain Management, Logistics, Information Technology, Business, or a related discipline is preferred.
Ideal Candidate Profile
The ideal candidate is a freight forwarding technology professional who combines hands-on CargoWise implementation expertise with strong knowledge of EDI/API integrations, digital product management, and customer solution delivery. They should be comfortable bridging business operations and technology, leading implementation teams, managing product roadmaps, and delivering digital solutions that improve customer experience and operational performance.
Core expertise: CargoWise Implementation | Freight Forwarding | Air & Ocean Operations | Customs Brokerage | EDI/API Integration | Digital Product Management | Customer Solutions | Systems Integration | Project Delivery | Team Leadership

Work arrangement
Yes