Customer Success Manager

We're hiring for a rapidly scaling technology company that is redefining warehouse automation through AI, robotics, and real-time data. This employer is building world-class operational infrastructure to support its mission of becoming the dominant force in warehouse automation, serving leading global logistics and retail companies.
The Role
• Act as a strategic advisor and relationship manager for a portfolio of key clients, ensuring they derive maximum value from the platform.
• Lead customer onboarding, acting as the primary point of contact for a smooth and value-driven implementation process.
• Develop strong, trusted relationships with key stakeholders, understanding their strategic goals and aligning platform capabilities accordingly.
• Monitor account health through usage data and feedback to proactively address risks and drive retention.
• Own customer renewals and upsell opportunities, identifying ways to expand usage and advocate for new features.
• Collaborate with internal teams to ensure the customer voice is represented and customer outcomes are delivered.
What You'll Need
• Proven experience in a Customer Success, Solutions Engineer, or Commercial post-sales role, ideally within a SaaS or data-driven technology company.
• Strong commercial acumen with a track record of driving renewals, expansions, and long-term account growth.
• Excellent communication and presentation skills, capable of engaging technical and non-technical stakeholders.
• Comfort working with data-driven insights and interpreting operational metrics and trends.
• Experience in delivering onboarding, training, and customer-facing workshops, both in person and virtually.
• Willingness to travel frequently across North America to support client relationships.
What's On Offer
• Competitive salary
• Health insurance
• 401k
• 20 days annual leave
Apply via Haystack today!

Work arrangement
Yes