Vice President of Service Optimization

Role Description The Vice President of Service Optimization is a part-time remote role responsible for driving service performance, efficiency, and quality across PLA Group’s operations. This role oversees the analysis of service delivery metrics, identifies opportunities for process improvement, and develops strategies to optimize customer and stakeholder outcomes. The Vice President collaborates with cross-functional teams to align service initiatives with financial objectives, supports budgeting and resource allocation decisions, and ensures that optimization efforts adhere to organizational standards and goals. Day-to-day responsibilities include reviewing performance data, leading planning sessions, guiding implementation of service enhancements, mentoring team leaders, and communicating progress and recommendations to senior leadership.
Qualifications
Strong Analytical Skills to evaluate service performance data, identify trends, and support data-driven decision-making.
Proficiency in Finance and Budgeting to align service optimization initiatives with financial targets and manage resource allocation.
Experience in Strategic Planning to design and implement service optimization roadmaps, set priorities, and manage long-term initiatives.
Proven Team Leadership capabilities to guide cross-functional teams, foster collaboration, and drive accountability for service outcomes.
Experience in service operations, process improvement, or operational excellence, preferably in a leadership capacity.
Excellent communication and stakeholder management skills, with the ability to present complex information clearly to diverse audiences.
Comfort working in a remote environment with strong self-management, organization, and time management skills.
Bachelor’s degree in Business, Finance, Operations Management, or a related field; advanced degree or relevant certifications are a plus.

Work arrangement
Yes