Executive Desk Public Adjuster

Allied Public Adjusters (APA) is currently expanding and seeking motivated individuals to join our team as an Executive Desk Public Adjuster. The Executive Desk Public Adjuster is a senior professional desk claims handler who advocates for the policyholder and serves as the Executive Public Adjuster’s claims counterpart on the firm’s large-loss and high-value claims. The Executive Desk Public Adjuster works well in a rapid-paced environment, models behaviors that reflect APA’s core values, and reports to a Managing Public Adjuster as part of a pod team structure. The Executive Public Adjuster is the field expert with eyes on the property and direction of each claim. The Executive Desk Public Adjuster partners in developing that approach and owns the execution. The purpose of an Executive Desk Public Adjuster is to independently handle the day-to-day management of the shared caseload, serve as the primary point of contact with the carrier, client, and vendors by phone, email, and letter, and drive every claim forward to resolution for matters not involving field work. This is a senior claims professional role requiring a high level of independent file handling, judgment, and follow-through.
The ideal applicant must have:
7+ years of property claims experience with a proven record of independently managing files to resolution
Experience handling large-loss, commercial, and/or complex residential claims
Strong knowledge of coverage, claim planning, and negotiations
Confident and persuasive communicator with the carrier by phone, email, and formal letter
Proficiency in Xactimate, including building, revising, and supplementing estimates
Extensive knowledge of residential and commercial building construction
Active State Public Adjuster License (or ability to obtain within the first 90 days)
Exceptional writing, organization, follow-through, and professionalism
Sound judgment and the ability to work independently with minimal supervision on a high volume of concurrent, high-value files
Understanding of insurance Industry standards, policies, applicable laws, and regulations, including the California Fair Claims Settlement Practices Regulations
Maintain a clean driving record and an active California Driver’s License (in the event supplemental field work becomes necessary on any given claim)
Essential Duties & Responsibilities:
The following is a summary of the essential functions of this position. Other duties may be performed, both major and minor, which are not mentioned below. Responsibilities may change from time to time based on business needs.
Serve as the Executive Public Adjuster’s claims counterpart, independently handling the day-to-day management of the shared large-loss and high-value caseload
Partner with the Executive Public Adjuster in developing the claim approach, contributing coverage analysis, documentation review, and carrier history
Execute the established approach with the Executive Public Adjuster in the field and execute it from the desk through resolution while maintaining high documentation standards
Serve as the primary point of contact with the carrier, client, and vendors on shared claims, communicating by phone, email, and formal letter
Draft and send position letters, demand letters, proof of loss packages, and responses to carrier requests and denials
Negotiate with carrier adjusters within the approach and authority established with the Executive Public Adjuster, and escalate when the approach needs to change
Drive carrier accountability by tracking requests and responding to deadlines, pushing for timely payments, scheduling re-inspections, and escalating delays
Prepare, submit, and track supplements, and keep Xactimate estimates current as scope develops, coordinating with in-house estimators as needed
Effectively analyze policy coverage and identify coverage issues, scope gaps, and strategic opportunities, and bring recommended next steps to the Executive Public Adjuster
Keep the Executive Public Adjuster informed through regular claim reviews so field insight and desk execution stay aligned
Track critical policy and claim deadlines and act on them well in advance
Own file discipline on the shared inventory: file hygiene, timely activity notes, and audit-ready documentation
Maintain timely client communication and expectations
Effectively and efficiently utilize support teams such as legal, estimating, and leadership where needed to resolve claims for clients
Follow internal processes, documentation standards, timelines, and compliance requirements
Attend inspections, re-inspections, and site meetings as needed.
Ability to drive regularly to the office and client property inspection sites
Key Performance Indicators (KPIs):
Settlement outcomes and recovered value on the shared inventory
Carrier response and payment cycle times
Supplement turnaround time and approval rate
File quality and audit-readiness
Stalled-file rate on the shared inventory
Files moved to resolution monthly
What Success Looks Like in the First 12 Months:
Fully assumed day-to-day handling of the Executive Public Adjuster’s book, with no claim stalling on the desk side
Established as the trusted primary contact for carriers on shared claims, with professional, well-documented phone, email, and letter communication
Built a trusted partnership with the Executive Public Adjuster that turns field direction into consistent desk execution
Achieve strong claim outcomes for clients through disciplined execution and relentless advocacy
Delivered accurate, defensible estimates, supplements, and position letters that hold up in negotiation, appraisal, or litigation
Create Executive Public Adjuster capacity to take on additional large-loss claims
Produce audit-ready files with complete, timely documentation
Meet or exceed claim cycle time standards while balancing quality and urgency
Anticipate carrier tactics and deadlines, escalating issues before they become problems
Collaborate effectively with internal business partners and the pod to drive results
Show ownership mentality by treating every claim like it matters in a proactive manner
Contribute positively to the company culture and results
Logistics
Location: Remote
Salary
$110,000 to $150,000 base + performance bonus
Benefits
401(k) with 3% non-elective contribution
Health and dental insurance options
Car & phone allowance
Generous paid holidays and paid time-off policy
Career advancement and professional development opportunities
Our Core Values: We Show Up with G.R.I.T.
Go-Getters: We pursue truth and fairness with rigor and expertise. We are proactive, responsive, and committed to professional service.
Relationship Builders: We nurture relationships based on mutual respect, challenging insurers when we must and helping them when we can, all in the spirit of resolving claim matters fairly.
Intelligent Experts: We work to achieve mastery of our respective crafts, trusting our teammates to do the same. By focusing on core competencies, we create a team stronger than the sum of its parts.
Truth Champions: We pursue truth above all else. To champion our clients' interests most effectively, we seek precisely what is owed, nothing more, and absolutely nothing less.
Physical Requirements and Work Environment:
The mental and physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
Ability to remain stationary and work in an office or home office environment for extended periods, including sitting, typing, and completing computer-based tasks
Ability to communicate effectively with others through verbal and written communication, including talking, hearing, writing, and typing
Ability to read materials in paper format, on a computer screen, and on a phone
Ability to perform repetitive motions that may include the wrists, hands, and fingers
Ability to adjust focus and have depth perception
Ability to maintain visual acuity to identify and assess property damage, review documents, photographs, and inspection reports
Ability to walk and stand for extended periods and perform physical movements such as bending, stooping, kneeling, crouching, twisting, and reaching while conducting property inspections
Ability to maintain balance while working on uneven terrain, and similar surfaces
Ability to walk through properties with multiple levels, which may require frequent use of stairs or steps, as well as walking for extended periods
Ability to lift and carry equipment (camera, laptop, measuring tools) weighing up to 50 lbs.
Ability to navigate in and out of a vehicle to drive and sit for periods exceeding one hour from the starting point
May be exposed to all weather conditions, including extreme heat, cold, rain, and wind

Work arrangement
Yes