Salesforce Solution Architect

We are seeking an experienced Salesforce Solution Architect to shape and deliver enterprise-scale solutions across the Salesforce ecosystem. In this role, you will translate complex business and technology needs into secure, scalable, and maintainable architectures, guiding programs from discovery and presales through implementation and continuous improvement. You will work with clients, business stakeholders, engineering teams, and platform leaders to establish solution direction, architectural governance, and measurable business value.
Responsibilities
Lead end-to-end architecture and solution design for complex Salesforce transformation programs
Drive discovery workshops, assess business and technical requirements, and define target-state architecture and delivery roadmaps
Design scalable solutions across the core Salesforce portfolio, including Sales Cloud, Service Cloud, and Experience Cloud, together with one or more advanced capabilities such as Agentforce and Salesforce AI, Data Cloud, Revenue Cloud, Marketing Cloud, Health Cloud, Life Sciences Cloud, or other industry solutions
Define application, integration, data, security, identity, and environment strategies aligned with enterprise architecture standards
Architect AI-powered agents and workflows, including grounding, prompt and action design, trust controls, human oversight, observability, and responsible AI considerations
Design customer data solutions covering ingestion, harmonization, identity resolution, segmentation, activation, analytics, and governance
Shape quote-to-cash and revenue lifecycle solutions, including product catalog, pricing, configuration, contracts, orders, billing, and integrations with ERP and finance platforms
Provide architectural leadership throughout delivery, review solution designs, manage technical risks, and ensure adherence to Salesforce and engineering best practices
Guide integration patterns using APIs, events, middleware, and enterprise integration platforms such as MuleSoft
Partner with delivery leaders and stakeholders on estimates, scope, trade-offs, non-functional requirements, and release planning
Support presales activities by shaping solutions, contributing to proposals, estimates, presentations, and technical client discussions
Mentor engineers and architects, promote reusable assets, and contribute to communities of practice and capability development
Requirements
7+ years of experience delivering CRM or enterprise application solutions, including strong hands-on Salesforce expertise
3+ years in a Salesforce architecture or comparable technical leadership role on complex, multi-cloud programs
Demonstrated experience designing Salesforce data models, sharing and security models, integrations, and scalable platform solutions
Strong practical expertise across the core Salesforce portfolio, including Sales Cloud, Service Cloud, and Experience Cloud, is required. In addition, hands-on experience with at least one of the following is required: Agentforce and Salesforce AI, Data Cloud, Revenue Cloud, Marketing Cloud, Health Cloud, Life Sciences Cloud, or another Salesforce industry cloud
Strong understanding of Salesforce development and configuration capabilities, including Apex, Lightning Web Components, Flow, APIs, and event-driven patterns
Experience with architecture governance, non-functional requirements, DevOps and CI/CD, environment strategy, data migration, and release management
Ability to communicate architecture decisions and trade-offs clearly to both executive and engineering audiences
Proven client-facing, facilitation, consulting, and stakeholder management skills
English proficiency at B2 level or higher
Nice to have
Experience with Salesforce Life Sciences, Health, Financial Services, Communications, Manufacturing, Automotive, or Consumer Goods solutions
Knowledge of AI governance, prompt engineering, agent testing, model evaluation, and production monitoring
Experience with MuleSoft, Tableau, Slack, ERP, data platforms, or hyperscale cloud services
Experience with Salesforce CPQ, Revenue Cloud Advanced, contract lifecycle management, or billing platforms
Salesforce certifications such as Application Architect, System Architect, Data Cloud Consultant, Revenue Cloud Consultant, or relevant Agentforce credentials
Experience leading architecture boards, centers of excellence, or enterprise platform governance
We offer
Career development opportunities with a transparent career path
Wide range of professional trainings, workshops, and mentoring programs plus unlimited access to LinkedIn Learning
Learning resources and financial support for completing certification programs
Christmas and Vacation bonus
Corporate Health Insurance (basic and supplementary)
Free yearly medical check-ups
25 days of vacation
EPAM is a leading global provider of digital platform engineering and development services. We are committed to having a positive impact on our customers, our employees, and our communities. We embrace a dynamic and inclusive culture. Here you will collaborate with multi-national teams, contribute to a myriad of innovative projects that deliver the most creative and cutting-edge solutions, and have an opportunity to continuously learn and grow. No matter where you are located, you will join a dedicated, creative, and diverse community that will help you discover your fullest potential.
Thank you for your interest in this position. Please note that only candidates whose experience closely matches the job requirements will be contacted. If you do not receive an email from us, please do not be discouraged—feel free to apply for other positions that better align with your experience. If you have any questions, you can reach us at jobscroatia@epam.com.

Work arrangement
Yes