Endpoint Analyst

We are seeking an Endpoint Analyst to independently diagnose and resolve issues related to endpoint connectivity, authentication, and security controls. This role analyzes escalated service desk tickets, leverages logs and security tools to identify root causes, and resolves incidents within defined service level agreements. The analyst applies a consistent, methodical troubleshooting approach while collaborating with IT and security teams.
Responsibilities
Analyze and resolve escalated service requests from end users and IT teams
Diagnose endpoint issues using user-reported errors, client-side logs, forwarded events, and vendor support tools
Troubleshoot network, authentication, and security-related blocks impacting endpoints
Develop and maintain knowledge articles to support consistent issue resolution
Collaborate with infrastructure, security, and service desk teams to communicate findings and remediation steps
Escalate incidents that exceed defined time-to-resolve thresholds
Requirements
Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent practical experience
3+ years of experience in endpoint support, desktop engineering, or IT/security operations
Background in DHCP, DNS, and network access control, along with IP routing and core networking concepts, including packet capture and analysis
Knowledge of Active Directory, Windows authentication, and permissions
Expertise in troubleshooting HTTP inspection services (e.g., Zscaler), TLS, and PKI issues
Skills in using HAR files to diagnose HTTP connection issues from the client side
Familiarity with Authenticode signatures and endpoint application control solutions like CyberArk Endpoint Privilege Manager
Understanding of endpoint policy mechanisms such as GPO and Intune
Proficiency in query tools and log analysis on raw text files and centralized platforms
Competency in interpreting common endpoint and security alerts and leveraging online research sources
Capability to independently research issues, document clear remediation plans, and apply systematic troubleshooting
Clear and professional verbal and written communication skills, with the ability to manage multiple priorities in a time-sensitive environment
Proficiency in English at an Upper-Intermediate level (B2) or higher
Nice to have
Relevant technical certifications (e.g., Microsoft, CompTIA, Security-related)
Familiarity with authentication protocols such as SAML, Kerberos, and OAuth, as well as OIDC and LDAP
Proficiency in Microsoft Excel, including Power Query and Pivot Tables
Skills in PowerShell scripting for troubleshooting and automation
Exposure to endpoint detection and response tools such as Microsoft Defender, Sentinel, or CrowdStrike
We offer
International projects with top brands
Work with global teams of highly skilled, diverse peers
Healthcare benefits
Employee financial programs
Paid time off and sick leave
Upskilling, reskilling and certification courses
Unlimited access to the LinkedIn Learning library and 22,000+ courses
Global career opportunities
Volunteer and community involvement opportunities
EPAM Employee Groups
Award-winning culture recognized by Glassdoor, Newsweek and LinkedIn
EPAM is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity or expression, disability, protected veteran status, or any other characteristic protected by applicable law.

Work arrangement
Yes