Operations Manager

Company Description Kalinga Hotels Private Limited (Jodhpur) is a hospitality company located near the railway station in Jodhpur, Rajasthan, India, offering convenient access for guests and team members. The company focuses on delivering comfortable stays and personalized service to a diverse range of travelers. Operating in a key tourist and business hub, Kalinga Hotels provides opportunities to work in a dynamic environment that blends traditional Rajasthani hospitality with modern service standards. Team members are encouraged to contribute to efficient hotel operations and an excellent guest experience.
Role Description The Operations Manager is a full-time, on-site role based at Kalinga Hotels in Jodhpur. This role oversees day-to-day hotel operations, including front office, housekeeping, food and beverage, and guest services, ensuring smooth functioning across departments. The Operations Manager monitors service quality, handles guest feedback and escalations, and ensures consistent adherence to brand standards and hospitality best practices. Responsibilities include supervising staff schedules, supporting recruitment and training, managing budgets and cost controls, and coordinating with vendors and service providers. The role also involves maintaining safety and compliance, optimizing occupancy and revenue in alignment with management, and contributing to continuous improvement initiatives.
Qualifications
Strong operations management skills in hospitality, including coordination of multiple departments and day-to-day hotel supervision.
Experience in guest relationship management, service quality monitoring, and handling feedback or complaints professionally.
Ability to manage budgets, cost control, inventory, and basic revenue-focused decision-making.
People management capabilities, including team leadership, scheduling, performance oversight, and training support.
Excellent communication and interpersonal skills, with the ability to work effectively with guests, staff, and external partners.
Good organizational and problem-solving skills, with attention to detail and a focus on efficient processes.
Knowledge of hotel management systems and standard operating procedures; familiarity with safety and regulatory compliance in hospitality.
Bachelor’s degree or diploma in Hotel Management, Business Administration, or a related field is preferred.
Previous experience in a supervisory or managerial role in hotels or hospitality is highly beneficial.
Ability to work on-site in Jodhpur with a flexible schedule, including weekends and holidays as needed.

Work arrangement
No