Chief DevOps Engineer - Amazon Connect

We are seeking a Chief DevOps Engineer to lead the design, automation, deployment, and operation of an enterprise Amazon Connect contact center platform using modern Site Reliability Engineering practices. You will take solutions from concept to production, establish mature DevOps and IaC standards, and drive reliable operations.
Responsibilities
Lead end-to-end design of the Amazon Connect platform architecture, security, and operational model
Build complete Amazon Connect solutions beyond contact flow configuration, including APIs and integrations
Define and enforce Git-driven engineering practices such as branching, code reviews, and versioning
Design and operate CI/CD pipelines that automate build, test, and release workflows for platform components
Develop and maintain Infrastructure as Code with AWS CloudFormation to enable repeatable environments
Automate deployments and governance to improve reliability, auditability, and release consistency
Troubleshoot complex production issues across Amazon Connect, AWS services, and enterprise integrations
Establish operational standards for monitoring, incident response, and continuous improvement
Requirements
Extensive Amazon Connect experience (7+ years) in enterprise environments
Strong AWS architecture experience including serverless and event-driven patterns
Proven leadership experience owning platform modernization and technical direction
Hands-on CI/CD experience designing and operating Git-driven pipelines
Infrastructure as Code expertise with AWS CloudFormation and IaC development and maintenance
Strong troubleshooting skills across cloud services, integrations, networking, and applications
Advanced scripting skills in Python, PowerShell, or Bash
Upper-Intermediate English proficiency (B2)
Nice to have
Octopus Deploy experience for deployment automation
Salesforce Service Cloud integration experience
We offer
International projects with top brands
Work with global teams of highly skilled, diverse peers
Healthcare benefits
Employee financial programs
Paid time off and sick leave
Upskilling, reskilling and certification courses
Unlimited access to the LinkedIn Learning library and 22,000+ courses
Global career opportunities
Volunteer and community involvement opportunities
EPAM Employee Groups
Award-winning culture recognized by Glassdoor, Newsweek and LinkedIn
EPAM is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity or expression, disability, protected veteran status, or any other characteristic protected by applicable law.

Work arrangement
Yes