Independent Living Adviser

We are looking for someone to join our Sunderland team as an Independent Living Adviser. You will be instrumental in providing advice and information to individuals with disabilities who live independently. This is a varied role that will involve travel throughout the community in the Sunderland area.
Are you the right candidate for this opportunity Make sure to read the full description below.
Location: (Home Working) with face to face team meetings taking place in Sunderland every 6 weeks
Salary: £27,301 per annum / £16,233 pro rata
Hours: 22 hours per week
Working Days & Times: Monday, Wednesday, Thursday, 1:00 pm – 5:00 pm, Tuesday 11:45 am – 5:00 pm, Friday 12:45 pm – 4:45 pm
Perks: Investors in People: Gold Accreditation / Mindful Employer / Health and Wellbeing Champions / Employee assistance programme / Corporate Health Cash Plan / Subsidised car breakdown cover / Death in service benefit / Paynow (Stream) / 23 Days annual leave plus Bank Holidays (Increased entitlement with length of service) / 2 Additional leave days in December (After 12 months’ service)
The Role of Independent Living Adviser – Your main duties will include:
Advising individuals on all aspects of their care packages, including financial aspects
Supporting clients with their direct payment account including calculations and monitoring of funds.
Managing your own caseload
Supporting individuals with the recruitment and ongoing management of care staff
Providing accurate information in a clear and concise format that meets the individual's needs
Recording and maintaining accurate records and providing reports as required
Organising and attending meetings/reviews with individuals, colleagues and local authority staff
Skills, Experience and Qualifications – We are looking for someone with the following attributes:
Experience of providing information or advice to others or within a customer service environment
The ability to communicate clearly, both verbally and in writing, adapting your style to suit the audience
The ability to manage diary and workload effectively
The ability to produce letters and other documents to a high standard
The ability to input and maintain accurate data records
The ability to work as part of a team and on own initiative
The ability to work flexibly and to deadlines
Current driving licence and unrestricted use of vehicle
Good working knowledge of Microsoft Office packages (including Word, Excel and Outlook)
Hold minimum GCSE Grade '4' or equivalent in English and Maths
This post is subject to the completion of a satisfactory enhanced DBS check prior to appointment.
Interviews: If you believe you have what it takes to succeed in the role as Independent Living Adviser then please apply. We do not offer visa sponsorship so you must be eligible to work in the UK to apply. Interviews will take place via video conferencing software. Further details will be discussed with applicants who are shortlisted, you will be contacted by email (please check your junk/spam folders).
Closing date: Friday 23rd October 2026

Work arrangement
Yes