Patient Service Representative

Company Description OM Hospital Surat is a healthcare provider serving the local community with a focus on accessible, patient-centered medical services. The hospital offers a range of clinical and diagnostic facilities designed to deliver timely and reliable care. Team members work in a collaborative environment that values professionalism, empathy, and clear communication with patients and families. OM Hospital Surat emphasizes maintaining high standards of service, safety, and efficiency in all patient interactions.
Role Description The Patient Service Representative is a full-time, on-site role based at OM Hospital Surat. This position is responsible for greeting patients, managing check-in and check-out processes, and guiding patients through registration and documentation. Daily tasks include scheduling and confirming appointments, answering phone calls, providing clear information about services, and coordinating with clinical staff to ensure smooth patient flow. The role involves verifying patient information, assisting with insurance-related queries, and maintaining accurate records in the medical office system. The Patient Service Representative is expected to provide respectful, courteous support to all patients, handle inquiries professionally, and uphold hospital policies and privacy standards.
Qualifications
Candidates should possess strong Appointment Scheduling skills and be able to manage patient bookings efficiently.
Candidates should possess professional Phone Etiquette skills to handle calls and patient inquiries clearly and courteously.
Candidates should possess Insurance Verification and basic Medical Terminology skills to support accurate patient and billing information.
Candidates should possess familiarity with Medical Office procedures, including registration, record maintenance, and front-desk operations.
Additional beneficial qualifications include strong interpersonal and communication skills, attention to detail, and proficiency with basic computer applications.
Prior experience in a hospital or clinic front office is preferred, and a relevant diploma or certification in healthcare administration or a related field is an advantage.

Work arrangement
No