Assistant Manager

Company Description Optum is a health services and innovation company that is part of UnitedHealth Group (NYSE: UNH), working to make health care easier, more affordable, and more effective. The organization focuses on putting the unique needs of individuals at the center of care, enabling better management of health and well-being. Optum delivers the right care at the right time, supports people in making informed health decisions, and simplifies prescription services while helping reduce costs. Team members contribute to transforming health care into a system that works better for everyone, creating opportunities for people to live their healthiest lives.
Role Description The Assistant Manager role at Optum is a full-time, on-site position based in Chennai. This role typically involves overseeing day-to-day operations for a designated team or process area, ensuring performance targets, quality standards, and compliance requirements are met. The Assistant Manager coordinates workload distribution, monitors productivity and accuracy, and supports continuous improvement initiatives. This role includes guiding and coaching team members, handling escalations, preparing reports and dashboards for leadership, and collaborating with cross-functional partners to resolve issues and enhance service delivery. The Assistant Manager is expected to maintain strong stakeholder communication, uphold company policies, and contribute to a positive, inclusive work environment.
Qualifications
Demonstrated ability to lead, coach, and support teams, including performance management and mentoring.
Strong analytical and problem-solving skills, with experience in interpreting data, identifying trends, and recommending improvements.
Excellent communication and interpersonal skills, with the ability to collaborate effectively with stakeholders and manage escalations.
Solid organizational and time-management capabilities, including managing multiple priorities in a fast-paced environment.
Proficiency with common business tools and software (e.g., MS Office, spreadsheets, reporting tools); experience with healthcare or insurance systems is an advantage.
Bachelor’s degree in business, management, healthcare administration, or a related field; equivalent experience may be considered.
Prior experience in operations, service delivery, or team leadership, preferably within healthcare, health services, or a related industry.
Commitment to diversity, equity, and inclusion, and to maintaining a respectful, non-discriminatory workplace.

Work arrangement
No