Customer Support Specialis

Role Description This part-time remote Customer Support Specialist role focuses on assisting clients and internal teams with inquiries related to DK Business Consulting’s services. Day-to-day responsibilities include responding to customer questions via email, chat, and phone, resolving basic technical or service-related issues, and escalating complex cases to appropriate teams when needed. The specialist will document interactions in support systems, track recurring issues, and provide clear, courteous communication to ensure a positive customer experience. The role also involves working with cross-functional colleagues to improve processes, contribute feedback on customer concerns, and support continuous enhancement of service quality.
Qualifications
Customer Support and Customer Satisfaction skills to manage inquiries, resolve issues, and maintain strong client relationships.
Interpersonal Skills to communicate clearly, show empathy, and build trust with diverse customers and colleagues.
Technical Support and Analytical Skills to understand service offerings, troubleshoot basic problems, and identify patterns in customer feedback.
Strong written and verbal communication abilities, with attention to detail and accurate documentation.
Ability to work independently in a remote environment, manage time effectively, and handle multiple tasks.
Experience with ticketing or CRM systems and basic office software tools is beneficial.
Prior experience in customer service or support, particularly in consulting or professional services, is an advantage.

Work arrangement
Yes