Servicenow technical lead

Job Title: ServiceNow Technical Lead
Experience: 8–12+ Years (overall IT experience, with strong hands-on ServiceNow experience)
Location: Pan India
Employment Type: Full-time
Work Mode: Hybrid / Remote / On-site, based on project requirements
Job Summary
We are looking for an experienced ServiceNow Technical Lead to lead the design, development, implementation, customization, and integration of ServiceNow solutions. The ideal candidate will have strong technical expertise across ServiceNow modules, excellent problem-solving skills, and the ability to lead development teams while ensuring scalable, secure, and high-quality solutions aligned with business requirements.
Key Roles & Responsibilities
* Lead the technical design, architecture, development, and implementation of ServiceNow solutions.
* Collaborate with business stakeholders, solution architects, functional consultants, and project managers to translate business requirements into technical solutions.
* Lead and mentor ServiceNow developers, conduct code reviews, and enforce development best practices.
* Design and develop ServiceNow applications, workflows, automation, integrations, and customizations.
* Configure and customize ServiceNow modules based on project requirements.
* Develop and maintain Business Rules, Client Scripts, Script Includes, UI Policies, UI Actions, Flow Designer flows, and other platform components.
* Design and implement integrations using REST APIs, SOAP APIs, IntegrationHub, and other integration technologies.
* Manage platform data models, CMDB, Discovery, Service Mapping, and configuration management practices where applicable.
* Ensure adherence to ServiceNow development standards, security guidelines, performance optimization, and upgrade best practices.
* Support instance upgrades, release management, deployment activities, troubleshooting, and production support.
* Identify technical risks, recommend solutions, and resolve complex platform issues.
* Work closely with QA teams to support unit testing, system integration testing (SIT), user acceptance testing (UAT), and defect resolution.
* Prepare technical design documents, solution documentation, deployment plans, and operational handover documents.
* Drive continuous improvement, automation, reusable components, and platform best practices.
Required Technical Skills
* Strong hands-on experience in ServiceNow development and platform configuration.
* Proficiency in JavaScript, GlideRecord, GlideSystem, GlideAjax, and ServiceNow APIs.
* Experience with Business Rules, Client Scripts, Script Includes, UI Policies, UI Actions, and ACLs.
* Expertise in Flow Designer, Workflow automation, IntegrationHub, and platform scripting.
* Experience with REST/SOAP integrations, authentication mechanisms, error handling, and integration troubleshooting.
* Knowledge of Service Catalog, Record Producers, Notifications, Reports, Dashboards, and Service Portal or Employee Center.
* Experience with update sets, application repository, source control, deployment practices, and instance management.
* Understanding of ServiceNow security, access controls, performance optimization, and upgrade-safe customization.
* Strong debugging, analytical, communication, and stakeholder management skills.
Preferred ServiceNow Modules
Experience in one or more of the following modules is preferred:
* ITSM – Incident, Problem, Change, Request and Knowledge Management
* ITOM – Discovery, Service Mapping and Event Management
* CMDB and CSDM
* ITAM – Hardware Asset Management and Software Asset Management
* HRSD – HR Service Delivery
* CSM – Customer Service Management
* IRM/GRC – Integrated Risk Management and Governance, Risk & Compliance
* SPM – Strategic Portfolio Management
* FSM – Field Service Management
* FSO – Financial Services Operations
* Custom Application Development and scoped applications
Note-Any 2 modules is preferred
Leadership & Competencies
* Proven experience leading ServiceNow technical teams and delivering enterprise solutions.
* Ability to review technical designs and guide developers on implementation approaches.
* Strong ownership of technical delivery, quality, timelines, and production stability.
* Excellent communication and collaboration skills.
* Ability to manage multiple priorities and work effectively in client-facing environments.
Education & Certifications
* Bachelor’s degree in Computer Science, Information Technology, or a related discipline, or equivalent practical experience.
* ServiceNow Certified System Administrator (CSA) preferred.
* Relevant ServiceNow Certified Application Specialist or Certified Implementation Specialist (CIS) certifications preferred.
Application Process
Interested candidates can share their updated resume along with relevant ServiceNow experience, technical skills, certifications, current location, and notice period.
Email: hr@getmeverify.com
Location: Pan India
Note: Experience requirements, certifications, module expertise, and work mode can be adjusted according to the specific client and project.

Work arrangement
No