Benefits Specialist

JOB DESCRIPTION FOR APAC BENEFITS SPECIALIST
Scope
The Benefits Specialist is responsible for assisting with the administration of all benefits and leave of absence administration programs for APAC region. This is a highly visible role within our Human Capital Group and a key contributor in providing exceptional customer service to our internal and external partners. The benefits specialist ensures plans are administered in accordance with statutory regulations and all plan provisions are followed. This role is available in Mumbai or Gurugram.
Responsibilities
Responds to benefits inquiries from employees on plans, benefits enrolments, status changes and other general inquiries.
Ensures the accuracy of all benefits enrolments to provide payroll and carriers with accurate eligibility information.
Supports tracking and delivery of all required compliance in accordance with benefits laws and regulations.
Oversee and facilitate benefits procedures for onboarding new hires and offboarding departing employees, including the provision of data to internal and external partners.
Oversee the data management and administrative tasks necessary for benefit renewals such as risk benefits, health, and pension programs.
Administer internal benefit communications, maintain benefits content and develop effective employee communications.
Serves as the subject matter expert for leave of absences in alignment and under the general direction and guidance of Global Benefits leadership.
Administers leave programs including, but not limited to, review of employee leave requests to determine eligibility and certification in compliance with company policies as well as country specific regulations.
Works closely with payroll to ensure pay is accurate and correct for duration of leave.
Works closely with employees to ensure that all relevant completed documentation is submitted for timely review.
Partner with, and seek input from key partners including Payroll, HRIS, HCG Operations and Legal to support execution of benefit and leave programs.
Assist in a variety of tasks which may involve benchmarking research, enrolment/eligibility audits, maintaining data and other duties, as assigned.
Basic Qualifications
Knowledge of benefits and applicable laws in the APAC Region.
Experience working in a global team.
Exceptional customer service, strong attention to detail with excellent communication and time management skills.
Must be diligent and persistent in follow-up and effectively manage tasks with minimal supervision.
Capable of multi-tasking and meeting tight deadlines.
Ability to build partnerships across departments, work well on a team but also ability to work independently.
Willingness to “roll up your sleeves” and do what it takes to get the job done.
Proficient with Microsoft Office, especially Excel.
3 + years’ experience in benefits administration.
Bachelor’s Degree or CIPD level 5.
Preferred Qualifications
Previous experience in Financial Services firm preferred.
Previous experience with Workday

Work arrangement
Hybrid