Delivery Director

🚀 Hiring: Delivery Director – Platform Services | Bangalore (Hybrid)
Are you a seasoned delivery leader with deep expertise in the US Healthcare ecosystem and a passion for driving large-scale transformation programs?
We are looking for a Delivery Director – Platform Services to lead strategic healthcare delivery engagements, manage high-performing global teams, and drive business growth across payer and provider accounts.
📍 Location: Bangalore
🏢 Work Model: Hybrid
💼 Experience: 15+ Years
What You'll Do
✅ Lead large-scale healthcare technology delivery engagements and ensure successful end-to-end program execution.
✅ Manage executive stakeholder relationships, including client leadership, business partners, and cross-functional teams.
✅ Drive delivery excellence through robust governance, operational efficiency, quality assurance, and customer satisfaction.
✅ Own portfolio financials, including revenue, forecasting, budgeting, margins, utilization, and P&L management.
✅ Build, mentor, and scale high-performing global delivery teams.
✅ Drive account growth through strategic client engagement, business development, and identification of new opportunities.
✅ Manage risks, escalations, compliance requirements, and delivery governance across complex programs.
What We're Looking For
✔️ 15+ years of IT services delivery experience with at least 8+ years supporting US Healthcare Payer and/or Provider organizations.
✔️ Strong healthcare platform delivery experience across Facets, QNXT, HRP, EDIFECS, EPIC Tapestry, including implementations, upgrades, migrations, integrations, and managed services.
✔️ Demonstrated success managing $5M+ portfolios and driving business outcomes.
✔️ Deep understanding of healthcare workflows such as claims, enrollment, billing, revenue cycle management, and clinical operations.
✔️ Knowledge of healthcare standards and regulations including FHIR, HIPAA, CMS, interoperability, and healthcare data security.
✔️ Experience leading modernization initiatives involving platform engineering, cloud, data, AI-enabled delivery, and digital transformation.
✔️ Proven ability to influence C-suite stakeholders and drive strategic account growth.
If you're passionate about transforming healthcare technology delivery and leading large-scale global teams, we'd love to connect.
Company Description Emids is a healthcare-focused technology and services company founded in 1999 and headquartered in Nashville. The organization partners with payers, providers, biopharma, medtech, and health tech companies to modernize critical platforms and scale AI into everyday workflows. Emids combines deep healthcare domain expertise with AI-led engineering, supported by healthcare-trained ontologies and the Pacca AI Foundry. By embedding teams directly into client environments, Emids delivers solutions with speed, precision, and strong operational accountability. Professionals joining Emids contribute to initiatives that help move healthcare forward through technology-driven transformation.
Role Description The Delivery Director is a full-time, on-site role based in Bengaluru, responsible for leading end-to-end delivery for complex healthcare technology and AI-driven programs. This role oversees multiple project teams, ensuring that solutions are delivered on time, within scope, and aligned with client expectations and organizational standards. The Delivery Director partners closely with clients to understand business objectives, translate them into delivery roadmaps, and proactively manage risks, dependencies, and stakeholder communication. Day-to-day responsibilities include directing program governance, optimizing delivery processes, mentoring managers and team leads, and ensuring quality, compliance, and performance across engagements. The role also involves collaborating with consulting, product, and engineering partners to drive continuous improvement and support account growth.
Qualifications
Candidates should possess strong Program Management and Project Management skills to oversee complex, multi-stream initiatives and ensure disciplined execution.
Candidates should possess solid Analytical Skills to interpret delivery metrics, identify risks and trends, and support data-informed decision-making.
Candidates should possess proven Team Management capabilities to lead cross-functional teams, develop talent, and foster an inclusive, high-performance culture.
Candidates should possess Consulting experience to engage with senior stakeholders, understand healthcare business needs, and shape delivery strategies and solutions.
Extensive experience in technology services or product delivery, ideally within healthcare, health tech, or related regulated industries.
Demonstrated ability to manage executive-level client relationships and drive customer satisfaction and retention.
Strong communication, negotiation, and stakeholder management skills, with the ability to work effectively across global teams.
Bachelor’s degree in engineering, business, or a related field; an advanced degree or relevant certifications (e.g., PMP, PgMP, Agile/Scrum) are beneficial.

Work arrangement
No