Inbound Sales Representative

Inbound Sales Intern – Plan The Unplanned
Location: Bengaluru, Karnataka
Job Type: Part Time ( 3 Months ) ( Remote/Onsite )
Language: English, Hindi, Kannada
Department: Sales & Customer Experience
Role Description
Plan The Unplanned is looking for an enthusiastic and proactive Inbound Sales Intern to manage incoming customer inquiries across WhatsApp, Instagram, and other digital communication channels.
The primary responsibility of this role is to ensure that every customer inquiry receives a timely response, relevant information is collected, and qualified leads are directed to the appropriate sales team member for further assistance and conversion.
The intern will act as the first point of contact for potential travelers, helping maintain smooth communication between customers and the sales team.
Key Responsibilities
- Monitor and respond promptly to incoming inquiries on WhatsApp, Instagram, and other social media platforms.
- Acknowledge customer inquiries professionally and provide basic information about trips, treks, and available departures.
- Understand customer requirements, including destination preferences, travel dates, group size, and specific requests.
- Qualify incoming leads and assign them to the appropriate sales team members for further follow-up and conversion.
- Ensure no customer inquiries are missed or left unattended.
- Maintain accurate records of inquiries, customer details, and lead assignments in CRM systems or spreadsheets.
- Coordinate with the sales team to ensure timely follow-ups and smooth communication.
- Handle basic customer questions and redirect booking-related or complex inquiries to the relevant team.
- Assist with managing inquiries for customized trips, corporate outings, and group bookings.
- Support the team with other sales coordination and customer communication activities as required.
Qualifications
- Strong verbal and written communication skills in English.
- Ability to communicate professionally and confidently with customers through chat and messaging platforms.
- Good organizational and multitasking skills.
- Familiarity with WhatsApp Business, Instagram, Google Sheets, and basic CRM tools is an advantage.
- Ability to understand customer requirements and direct inquiries to the appropriate team members.
- Attention to detail and a proactive approach to customer communication.
- Interest in travel, trekking, and outdoor experiences.
- Willingness to learn and work in a fast-paced startup environment.
- Freshers and students pursuing a degree or diploma in Business, Marketing, Tourism, or related fields are welcome to apply.
What You'll Gain
- Hands-on experience in customer communication and inbound lead management.
- Exposure to sales operations within the travel and adventure industry.
- Practical experience using CRM systems and digital communication platforms.
- Opportunity to work closely with an experienced sales and operations team.
- A collaborative startup environment with opportunities to learn and grow.

Work arrangement
No