Product Manager - Digital Platforms

Company Description
Honda Motor Co., Ltd., Japan has established a new Digital Innovation entity in India to accelerate growth through customer intelligence, digital platforms, connected experiences, and next-generation mobility solutions.
Headquartered in Bengaluru, this organization will combine Honda’s global scale with India’s technology ecosystem to build capabilities that directly influence product strategy, customer growth, and new business creation across India and other high-growth markets.
Role Description
We are looking for a Product Manager – Digital Platforms to own the strategy and hands-on execution of customer-facing digital products across mobile apps, web platforms, and future connected services.You will own the roadmap and day-to-day backlog for products that improve ownership experience, service engagement, customer retention, and lifecycle value, working directly with UX and Engineering through the full product cycle rather than one step removed from delivery. This role requires someone who can translate real customer needs and Honda business operations into practical, high-impact digital solutions, and who is equally comfortable in a stakeholder review and a sprint planning session. You will work at the intersection of product, customer experience, engineering, and business growth.
Key Responsibilities
Own end-to-end product management for the 2W and 4W mobile apps and web platforms, from user story definition through to shipped feature
Define product roadmap aligned with Honda motorcycle and automobile business priorities
Translate customer pain points, operational realities, and business needs into product requirements and user stories
Drive feature development across the customer lifecycle: purchase → onboarding → usage → service → loyalty
Own and prioritize the backlog, working directly with engineering in sprint planning, grooming, and delivery
Partner with UX on flows, wireframes, and prototypes ahead of engineering handoff
Improve customer engagement, retention, service usage, and digital adoption metrics
Partner with Sales, Service, Marketing, UX, and Analytics teams to deliver high-value features
Validate new concepts through pilots, field feedback, and user testing
Monitor product KPIs and continuously optimize journeys and platform performance
Act as the voice of business operations, customers, and the build team in product decisions
Qualifications
Required
4+ years of experience as a Product Manager with hands-on, end-to-end ownership of a consumer mobile app and/or web platform
Bachelor's or Master's degree in Computer Science, Engineering, Business, or a relevant field
Proven experience working directly with engineering teams inside Agile/Scrum delivery, including sprint planning, backlog grooming, and story writing
Working knowledge of product analytics tools (e.g., Firebase, Mixpanel, Amplitude, GA) to support data-driven prioritization
Strong understanding of ML based personilization and experience integrating AI as a tool in customer facing platforms.
Sufficient technical fluency to discuss APIs, app architecture, and platform constraints directly with engineering
Strong planning, prioritization, and stakeholder management skills
Ability to drive execution in fast-moving and ambiguous environments
Strong communication and presentation skills
Preferred
Prior experience in automotive, mobility, retail, fintech, or consumer digital platforms
Exposure to customer lifecycle products, CRM, loyalty, or service platforms
Experience running structured A/B tests or pilot rollouts
Field experience in sales, service, dealer network, or customer operations is highly valued
Familiarity with app analytics and experimentation tools
Why join
Own digital products with direct customer and business impact
Build platforms serving millions of users
Work across mobility, customer experience, and growth initiatives
Strong long-term career growth potential

Work arrangement
No