Customer Support Executive

Location: Remote
Company - InnerEdge Fitness
Experience Level: 0–1 years
Employment Type: Full-time
Time: Flexible ( 8-hour Shift )
Role: Executive – Customer Support
About InnerEdge Fitness:
InnerEdge Fitness is an online fitness platform launched in 2024 that aspires to transform the way people build strength, flexibility, and inner calm — no matter where they live. The platform offers live, small-batch online yoga and strength training classes, capped at just 6 students per session, taught by expert coaches who deliver real-time guidance and form correction. These sessions are specially designed to maximize personal attention and results for learners of all levels, from complete beginners to advanced practitioners. InnerEdge Fitness has an average rating of 4.9/5 and is trusted by 500+ happy members.
Role Overview :
We are looking for a proactive and people-oriented Customer Support Executive who can manage daily operations, lead a support team, and handle customer escalations with empathy and efficiency. The ideal candidate is a strong communicator with hands-on experience in team management and process coordination.
Key Responsibilities :
● Handle customer queries via calls, chats, and emails in a timely and professional manner
● Resolve customer complaints and provide appropriate solutions within defined timelines
● Escalate complex issues to the Team Lead when required
● Maintain accurate records of customer interactions in CRM systems
● Follow up with customers to ensure resolution and satisfaction
● Coordinate with internal teams (Sales, Operations, Academics) for issue resolution
● Ensure adherence to defined SLAs and service quality standards
● Gather customer feedback and share insights for process improvement
Required Skills & Qualifications :
● 0–1 years of relevant experience in customer support, or team management
● Exceptional verbal communication skills
● Proven ability to manage and motivate a team
● Strong problem-solving and escalation-handling skills
● Customer-centric mindset with attention to detail
● Ability to work in a fast-paced, dynamic environment
Preferred Skills :
● Experience in service-based, or customer-centric organizations
● Prior experience handling customer escalations and conflict resolution
● Familiarity with CRM tools or support ticketing systems
Why Join InnerEdge Fitness?
● Opportunity to lead and grow a high-impact team
● Fast-growing organization with global exposure
● Collaborative and supportive work culture
● Scope for learning, ownership, and career growth
Seniority Level
Entry level
Industry
Wellness & Fitness Services
Employment Type
Full-time
Job Functions
Customer Service

Work arrangement
Yes