Facility Maintenance Follow-Up Specialist

Facility Maintenance Follow-Up Specialist
Role ensures that facility maintenance and reactive repair work orders progress smoothly from dispatch to final completion. The primary goal is to bridge the communication gap between field technicians, 365 FM, and clients to minimize service delays and maximize customer satisfaction. There will be a large focus on ensuring that work orders are progressing though the maintenance cycle with continuous follow up communications to eliminate slow downs, pauses, gaps, and inefficiencies.
Core Responsibilities
Track Work Orders: Monitor progress of service work orders and drive continued progress to completion or escalation where progress is stopped. Resolve disputes, bottlenecks, and technical issues with techs and clients
Communicate with Techs & Clients: Call, email, or use online portals to follow up with technicians, vendors, or customers to keep work orders progressing to completion.
Resolve Work Order Issues: Work with techs and clients to resolve outstanding issues that delay work orders, bids, quotes, NTE’s, and operational efficiency.
Maintain Records: Update CMMS system with detailed follow-up notes and progress logs.
Report Trends: Identify recurring issues, bottlenecks, and inefficiencies and report them to team leads.
Key Requirements & Qualifications
Education: High school diploma or GED required; an Associate’s or Bachelor’s degree is welcomed.
Industry Knowledge: CRM or CMMS familiarity is key, specifically Simpro software, knowledge of scheduling, facility maintenance and construction is a plus
Technical Skills: Proficiency in Google Suite, Microsoft Office, and ability to learn unique CMMS tracking tools.
Soft Skills: Strong verbal and written communication, excellent people skills, time management, dispute resolution, self-starter and attention to detail. Fearless communicator willing to
Work Environment
Remote/work-from-home position
High-volume communication environment focused on daily output, a ton of client communication and follow up.
Fast-growing commercial facility maintenance company where every day is different and challenging
Salary: $36,000 - $40,000 DOE

Work arrangement
Yes