Travel Operations Associate

About the Job
Travel Operations Associate
Company: BAI Infosolutions Private Limited – CoTrav
Location: Gurgaon (On-site)
Experience: 1–3 Years
Salary: Up to 4 LPA as per the experience
Industry: Travel & Corporate Mobility Services
Employment Type: Full-time
About the Role
We are looking for a Travel Operations Associate to manage day-to-day travel requirements for corporate clients. The role involves handling flight, hotel and ground transportation bookings, coordinating with vendors, managing amendments and cancellations, and ensuring timely resolution of travel requirements.
Key Responsibilities
Travel Booking Operations
Handle domestic and international flight, hotel and cab bookings.
Check availability, fares, policies, cancellation terms and other booking conditions.
Process amendments, cancellations, reissues and rescheduling as required.
Ensure accurate passenger/guest and travel details before confirmation.
Client & Vendor Coordination
Understand client requirements and provide suitable travel options.
Coordinate with airlines, hotels, cab vendors and other travel partners.
Follow up on pending confirmations, refunds, cancellations and other operational requirements.
Handle travel-related queries and resolve issues within defined TAT.
Booking Documentation
Maintain booking records, confirmations, invoices and other supporting documents.
Update internal systems, trackers and MIS accurately.
Ensure all booking and traveller information is complete and error-free.
Billing & Reconciliation Support
Coordinate with Finance and vendors for invoices, bills and supporting documents.
Assist with booking-to-bill verification and refund follow-ups.
Track pending payments, refunds and other open items.
Operations & Service Quality
Manage multiple travel requests simultaneously while maintaining accuracy.
Escalate critical issues and ensure timely closure.
Follow company processes, service standards and client requirements.
Requirements
Bachelor’s degree in Travel & Tourism, Hospitality, Business Administration or a related field.
1–3 years of experience in travel operations, corporate travel or ticketing/hotel operations.
Good knowledge of flight, hotel and ground transportation bookings.
Experience with GDS, airline portals, hotel platforms or B2B travel portals will be an advantage.
Good communication and coordination skills.
Strong follow-up and problem-solving ability.
Good working knowledge of MS Excel and email communication.
Ability to work in a fast-paced environment and manage urgent travel requirements.
Willingness to work in rotational shifts, including night shifts, if required.
Key Skills
Travel Operations | Air Ticketing | Hotel Booking | Cab Booking | GDS | Vendor Coordination | Client Coordination | MS Excel | Booking Management | Follow-up | TAT Management | Problem Solving | Communication

Work arrangement
No