Sales Executive

Company Description P.D.H.A CONNECTIVITY PRIVATE LIMITED is a growing organization in the connectivity and customer services space, focused on delivering reliable solutions to its clients. The company emphasizes responsive support, efficient service delivery, and long-term customer relationships. Team members are encouraged to contribute ideas, collaborate across functions, and maintain high standards of professionalism. Joining P.D.H.A CONNECTIVITY PRIVATE LIMITED offers opportunities to build a career in customer-facing roles and develop practical skills in a dynamic work environment.
Role Description The Customer Executive role is a full-time, on-site position based in Kalyan. The Customer Executive will handle incoming and outgoing customer interactions, respond to inquiries, and provide information about services and solutions. Responsibilities include resolving issues, tracking customer requests, and ensuring timely follow-up to maintain high levels of satisfaction. The role involves updating records in internal systems, preparing basic reports on customer feedback, and coordinating with other teams to address service concerns. The Customer Executive is expected to maintain a professional demeanor, adhere to company processes, and contribute to a positive customer experience.
Qualifications
Strong Customer Service and Customer Support skills to handle inquiries and resolve issues effectively.
Ability to focus on Customer Satisfaction by managing expectations and maintaining long-term relationships.
Effective Communication skills, both verbal and written, for clear, respectful, and professional interactions.
Solid Analytical Skills to understand customer problems, interpret data, and suggest practical solutions.
Basic knowledge of computers and familiarity with CRM or ticketing systems is beneficial.
Prior experience in a customer-facing or call center role is an advantage but not mandatory.
Ability to work on-site in Kalyan, manage time effectively, and handle multiple customer cases.
Minimum educational qualification: high school diploma or equivalent; higher education in business or a related field is a plus.

Work arrangement
No