CRM cum OPERATION COORDINATOR

Company Description LeMore Logistics is a growing logistics and supply chain organization focused on providing reliable, efficient, and cost-effective delivery solutions for businesses. The company emphasizes operational excellence, customer satisfaction, and transparent communication throughout the logistics lifecycle. Team members work with modern tools and structured processes to ensure timely, accurate, and secure movement of goods. LeMore Logistics encourages initiative, collaboration, and continuous improvement, offering opportunities to learn and grow within the logistics and operations domain.
Role Description The CRM cum Operation Coordinator role at LeMore Logistics is a full-time, on-site position based in Noida. The role involves managing customer relationships through CRM tools, maintaining accurate client records, and tracking service requests and issues. The coordinator supports daily operations by coordinating shipments, monitoring delivery status, and aligning internal teams to meet service commitments. Responsibilities include handling client queries, preparing basic reports, supporting sales and marketing activities related to logistics services, and ensuring smooth communication between customers and operations. The role also requires updating and optimizing CRM workflows, assisting with documentation, and following established processes to maintain high service quality and operational efficiency.
Qualifications:
Candidates should possess strong Analytical Skills to interpret data, track performance metrics, and support operational decision-making.
Candidates should possess excellent Communication skills to manage client interactions, coordinate with internal teams, and handle queries clearly and professionally.
Candidates should possess Sales and Marketing skills to support lead follow-ups, promote logistics services, and contribute to customer retention initiatives.
Candidates should possess familiarity with Salesforce.com or similar CRM platforms to manage customer information, workflows, and service tracking.
Relevant qualifications such as a bachelor’s degree in business, logistics, operations, or a related field are preferred.
Ability to work on-site in Noida, manage multiple tasks, and maintain attention to detail in a fast-paced environment.
Proficiency with MS Office (especially Excel and PowerPoint) and basic reporting skills is beneficial.
Prior experience in logistics, operations coordination, or CRM support is an advantage but not strictly required for strong entry-level candidates.

Work arrangement
No