L1 Service Desk Analyst

Role Name: L1 Service Desk Analyst
Location: Hyderabad
Experience: 0–1 Year
Qualification: Any Graduate
Shift: Rotational shifts, primarily aligned with US business hours
Key Responsibilities:
Provide L1 technical support to users through calls, emails, and tickets.
Troubleshoot basic hardware, software, application, and connectivity issues.
Assist users with login, password, and other common IT-related issues.
Log and track incidents and service requests in the ticketing system.
Escalate unresolved issues to the appropriate support teams.
Follow support procedures and meet SLA requirements.
Maintain professional communication and ensure a good customer experience.
Requirements:
Any graduate can apply.
0–1 year of experience in IT support or Service Desk. Freshers are welcome.
Good verbal and written communication skills in English.
Basic computer knowledge and an interest in troubleshooting IT issues.
Good customer service and problem-solving skills.
Willingness to work in rotational shifts, primarily during US business hours.
Positive attitude and willingness to learn.

Work arrangement
No