Membership Consultant

Company Description Fitness First Dwarka is a modern fitness center focused on helping members achieve their health and wellness goals through high-quality facilities and personalized support. The club offers a range of services, including strength and cardio equipment, group exercise classes, and tailored training programs. Team members work in a dynamic, customer-centered environment that promotes active lifestyles and continuous improvement. Fitness First Dwarka values professionalism, integrity, and a welcoming atmosphere for members of all backgrounds.
Role Description The Membership Consultant is a full-time, on-site role located in Dwarka. This role involves engaging prospective members, conducting club tours, explaining membership options, and supporting new members through the sign-up process. The Membership Consultant responds to inquiries in person, by phone, and online, follows up with leads, and maintains accurate records of membership activity. Day-to-day responsibilities include meeting sales targets, building strong relationships with members, supporting retention efforts, and collaborating with the club team to deliver a high level of customer service. The role also requires participation in promotional activities, local outreach initiatives, and regular reporting to management on membership performance.
Qualifications
Strong communication and interpersonal skills, with the ability to build rapport and handle member inquiries clearly and professionally.
Customer service and relationship management skills, including a focus on member satisfaction and long-term engagement.
Sales and negotiation skills, with experience or interest in achieving targets, handling objections, and closing memberships.
Organizational and time-management skills to handle multiple leads, follow-ups, and administrative tasks efficiently.
Basic computer literacy, including proficiency with email, spreadsheets, and CRM or membership management systems.
Interest in fitness, wellness, or health-related services; prior experience in the fitness, hospitality, or retail sector is an advantage.
Ability to work on-site in Dwarka, including flexible hours, weekends, and peak membership periods as needed.
Minimum high school diploma or equivalent; a degree in business, marketing, or a related field is beneficial.

Work arrangement
No