Support Engineer-Medical Devices

Support Engineer- Medical Devices JD:
We are looking for a technically skilled and customer-focused Support Engineer with a background in Biomedical, Electronics, Electrical Engineering, or a related field. The ideal candidate should have an understanding of medical devices and equipment, along with hands-on experience in technical support, installation, troubleshooting, and maintenance.
Key Responsibilities:
Provide technical support to customers through remote assistance and on-site visits.
Install, demonstrate, and conduct user training for medical devices and equipment at customer locations.
Troubleshoot technical issues and perform servicing and maintenance of medical equipment.
Conduct field visits within and outside the city as required.
Manage Annual Maintenance Contracts (AMC) and Comprehensive Maintenance Contracts (CMC), including renewals and service execution.
Coordinate with the Sales team for component and spare-parts requirements.
Collect customer feedback and doctor references while maintaining strong customer relationships.
Collaborate with Product and Marketing teams on customer requirements, field updates, and new product launches.
Coordinate device dispatches, returns, service documentation, and other operational activities.
Assist in guiding junior support staff and maintaining service and installation reports.
Required Qualifications & Skills:
Diploma or degree in Biomedical, Electronics, Electrical Engineering, or a related discipline.
Prior experience in technical support or customer service, preferably in the medical device or healthcare equipment industry.
Knowledge of medical device installation, troubleshooting, servicing, and maintenance.
Strong problem-solving, communication, and customer-handling skills.
Willingness to travel extensively for customer visits and field support.
Flexibility to work in rotational shifts, including night support, as required.
Familiarity with AMC/CMC processes and basic sales coordination will be an advantage.
Preferred Candidate Profile:
Candidates with experience in medical device companies, biomedical equipment servicing, healthcare technology, or hospital equipment support will be preferred.
Work Mode: On-site and Field Support
Support Requirements: 24×7 customer support on a rotational basis

Work arrangement
No