Customer Service Specialist

Company Description STL is a growing organization focused on delivering reliable, high-quality services to its customers and partners. The company values collaboration, accountability, and continuous improvement across all teams and functions. STL emphasizes a customer-first mindset, aiming to build long-term relationships through consistent service and support. Team members are encouraged to develop professionally, contribute ideas, and help strengthen the company’s overall customer experience.
Role Description This is a full-time, on-site Customer Service Specialist role based in Noida. The Customer Service Specialist will handle incoming inquiries via phone, email, and other channels, providing accurate information and resolving customer issues in a timely manner. The role includes logging and tracking cases, following up on pending requests, and ensuring that customers receive clear and professional communication at every touchpoint. The specialist will collaborate with internal teams to escalate and resolve complex issues, contribute to process improvements, and support initiatives aimed at enhancing customer satisfaction and overall service quality.
Qualifications
Strong customer-facing skills, including Customer Support and Customer Service capabilities.
Experience focused on Customer Satisfaction and improving Customer Experience.
Professional Phone Etiquette and clear, empathetic communication skills.
Ability to manage multiple inquiries, prioritize tasks, and maintain attention to detail.
Proficiency with basic computer applications, CRM or ticketing systems is beneficial.
Previous experience in a customer service or contact center environment is preferred.
Ability to work on-site in Noida and collaborate effectively with cross-functional teams.
Relevant diploma or bachelor’s degree, or equivalent practical experience in a customer-facing role.

Work arrangement
No