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Description supplied by the original job listing.
SAP Functional Consultant (SAP CS) | L2 Support
Location: As per business requirement
Experience: 5-10 Years
Must-Have Skills
SAP CS (Customer Service)
Incident Management
Problem Management
AMS Support
Good-to-Have Skills
SAP Service Management
SAP SD (Sales & Distribution)
Key Responsibilities
Configure and support SAP Customer Service (CS) processes and service orders.
Monitor, analyze, and resolve incidents/service requests based on priority.
Map business requirements to SAP CS solutions and optimize service processes.
Provide AMS support for SAP CS business operations.
Prepare functional specifications, support testing, and provide post-go-live support.
Analyze and improve existing SAP CS processes for operational efficiency.
Handle Incident Management and Problem Management activities.
Work arrangement
No
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