Ticketing Executive

Company Description Dewan Travels Pvt. Ltd., operating as Dewan Holidays, is a nationally recognized, full-service, IATA-accredited travel agency and one of India’s largest tour operators. Founded in 1989, the company focuses on exceeding customer expectations by delivering high-quality travel services at competitive prices. Dewan Holidays is approved by the Ministry of Tourism, Government of India, and is a member of the Travel Agents Association of India. The company has strong expertise in corporate travel and MICE (Meetings, Incentives, Conferences, and Exhibitions) for both domestic and international destinations, and was the first travel company in India to charter Star Cruise Libra for a group of 1,000 guests. Its trained, energetic professionals specialize in customized travel packages, ensuring comfort, convenience, and personalized service for every traveles.
Key Responsibilities
* Handle domestic and international flight bookings, ticket issuance, cancellations, rescheduling, and refunds.
* Manage individual, family, corporate, and group tour flight bookings.
* Coordinate with airlines, consolidators, and travel partners for fares and availability.
* Prepare flight itineraries, quotations, and travel schedules for clients and tour groups.
* Ensure accuracy of passenger details, PNRs, ticketing deadlines, and fare rules.
* Handle group ticketing requirements for domestic and international tour packages.
* Provide timely assistance to clients regarding bookings, changes, baggage allowances, and travel queries.
* Maintain booking records and ensure smooth coordination with the operations and sales teams.
Required Skills & Qualifications
* Prior experience in domestic and international flight ticketing.
* Knowledge of GDS platforms such as Amadeus, Galileo, or Sabre is preferred.
* Understanding of airline fare rules, PNR creation, ticket issuance, cancellations, and refunds.
* Experience handling group bookings and tour-related ticketing.
* Good communication, coordination, and problem-solving skills.
* Ability to work efficiently in a fast-paced travel environment.
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Knowledge of ticketing portals like riya travel, rose travels etc
Experiences
3-5 years of relevant experience in the travel and tourism industry preferred.

Work arrangement
No