General Manager Sales Operations

Company Description Nanavati Automobile Group is one of Gujarat’s leading multi-brand automotive groups, representing global brands such as Toyota, Jeep, Citroën, Mahindra and Mahindra Commercial Vehicles, MG, Renault, and Tata Commercial Vehicles. The group is known for its strong legacy of trust, customer satisfaction, and high-quality mobility solutions. Nanavati Automobile Group operates state-of-the-art showrooms and provides comprehensive after-sales service, ensuring a seamless ownership experience. Driven by innovation and customer-centric values, the group focuses on empowering customer journeys, building long-term relationships, and setting new standards in the automotive industry.
Role Description The General Manager Sales Operations is a full-time, on-site role based in Surat, responsible for leading and managing the overall sales operations. Creating the annual dealership sales forecasts by estimating total vehicle sales, gross and operating profits as well as expenses for the new-and-used sales departments. Meeting the monthly ,half early & yearly targets of company. Take lead across all aspect of the sales department by reviewing how department work together. Making key decision towards achieving yearly volume. Performance analysis of sales force providing training for improvement. Holding weekly sales meetings and conducting sales training. Focusing on value added business i.e. finance,insurance,Accessories etc. Coordinating the appropriate ordering and availability of new and used vehicles and ordering/acquiring vehicle inventory accordingly. The General Manager will develop and implement sales strategies, monitor customer satisfaction, and coordinate closely with customer service and after-sales teams to support a consistent, high-quality customer experience. This role also includes managing sales teams, optimizing resource allocation, setting and reviewing targets, and collaborating with senior leadership to drive revenue growth and market share.
Qualifications
Strong Sales and Sales Operations skills, with experience in sales planning, pipeline management, and performance tracking.
Expertise in Operations Management, including process optimization, resource management, and cross-functional coordination.
Demonstrated focus on Customer Satisfaction and Customer Service, with the ability to build and maintain long-term client relationships.
Proven leadership and team management abilities, including coaching, mentoring, and driving accountability.
Experience in the automotive industry only.
Bachelor’s degree in Business, Management, or a related field; an MBA or equivalent advanced qualification is an advantage.
Strong analytical, problem-solving, and decision-making skills, with proficiency in sales reporting and CRM tools.
Excellent communication and interpersonal skills, and the ability to work effectively with diverse stakeholders.

Work arrangement
No