Customer Relations - Assistant Manager

Company Description IGZY, the tech solutions arm of Kochar Tech, is a leading provider of business optimization technology in India. The company specializes in Internet of Things (IoT), Artificial Intelligence (AI), and Machine Learning (ML) to deliver a state-of-the-art Video Surveillance-as-a-Service (VSaaS) platform. Its AIoT ecosystem connects smart devices, business intelligence, and analytics for sectors such as BFSI, logistics, warehousing, manufacturing, retail, and QSR. IGZY’s solutions support customer experience management, business efficiency, health and hygiene monitoring, and safety and security management. 7.
Role Description The Customer Relations – Assistant Manager is a full-time, on-site role based in India, focused on maintaining strong relationships with clients and ensuring high levels of customer satisfaction. This role involves handling customer queries and issues, coordinating with internal teams to resolve service concerns, and proactively monitoring client accounts to identify opportunities for improvement. The assistant manager will support onboarding of new customers, prepare customer reports, and participate in review meetings to communicate performance metrics and service updates. Responsibilities also include documenting feedback, implementing service improvement initiatives, and contributing to customer experience strategies aligned with IGZY’s technology solutions.
Qualifications
Customer service and client relationship management skills, with the ability to handle escalations and ensure timely resolution.
Communication and interpersonal skills, including clear verbal and written communication and effective stakeholder coordination.
Organizational and problem-solving skills, with attention to detail and the ability to manage multiple customer accounts and tasks.
Basic understanding of technology solutions, preferably in IoT, AI, surveillance, or SaaS platforms, and comfort working with dashboards or CRM tools.
Bachelor’s degree in business, management, communications, or a related field; relevant experience in customer relations or account management is preferred.
Ability to work on-site in India, collaborate with cross-functional teams, and adapt to a fast-paced, customer-focused environment.
Send your resume and CTC on ankit.upadhyay@igzy.com

Work arrangement
No