Assistant Store Manager

Company Description Instamart is a fast-growing quick-commerce platform now live in 120 cities, serving a wide range of everyday needs from groceries to electronics. The company focuses on delivering convenience for customers facing spontaneous plans, unexpected guests, late-night requirements, and relaxed weekends. With more than 20 product categories, Instamart is built to handle whatever the day brings, emphasizing speed and reliability. The team is expanding to support continued growth and enhance the on-ground store experience for customers.
Role Description The Assistant Store Manager at Instamart is a full-time, on-site role based in Nagpur. This position supports day-to-day store operations, including supervising staff, managing inventory levels, ensuring accurate stocking, and maintaining store cleanliness and safety standards. The role involves monitoring order fulfillment, resolving customer issues promptly, and ensuring a smooth in-store and delivery experience. The Assistant Store Manager helps implement promotional activities, tracks store performance metrics, and reports operational updates to the Store Manager. This role also includes training team members, supporting scheduling, and fostering a positive, productive work environment.
Qualifications
Operational and organizational skills to manage inventory, coordinate daily workflows, and maintain store standards.
Team leadership and people management skills to supervise staff, support training, and promote a collaborative culture.
Customer service and communication skills to handle inquiries, resolve issues, and ensure a positive customer experience.
Basic analytical and problem-solving skills to track store performance, interpret data, and address operational challenges.
Ability to work on-site in Nagpur with flexibility for weekends, holidays, and peak hours.
Prior experience in retail, quick-commerce, or store operations is preferred.
Basic computer proficiency, including use of POS systems and standard office applications.
Relevant diploma or degree in business, retail management, or a related field is an advantage.

Work arrangement
No