Support/Sales Executive

Role Overview
We are looking for a customer-focused and target-driven Support/Sales Executive to manage student renewals, improve retention, handle parent interactions, and maintain customer records through CRM tools.
Key Responsibilities
Manage student enrollment renewals and achieve monthly targets.
Handle inbound and outbound parent calls regarding renewals, fees, and school services.
Build strong parent relationships and implement strategies to retain students.
Address parent concerns, resolve queries, and coordinate with internal teams.
Follow up on pending renewals and payments to ensure timely closure.
Maintain accurate customer records, call updates, and follow-ups in the CRM.
Identify opportunities for upselling and cross-selling relevant services.
Track renewal performance and prepare regular reports.
Required Skills & Qualifications
Graduate in any discipline.
1–2 years of experience in sales, customer support, or renewal management.
Excellent communication, negotiation, and problem-solving skills.
Familiarity with CRM tools and customer data management.
Ability to achieve targets and manage multiple follow-ups.
Experience in EdTech or online education will be preferred.
Key Performance Indicators (KPIs)
Renewal and sales target achievement.
Student retention rate.
Parent satisfaction and query resolution.
CRM accuracy and timely follow-ups.
Skills: renewal retention,communication,customer,sales,support,crm

Work arrangement
No